HI there,
That is most likely due to that page being cached. If you are using any plugins or server-side caching, make sure the Donation Confirmation page, and your Donation History page are all excluded from all caching.
Give has to send information to that page via a “session” and it cannot do that if the page is cached.
If you feel you’ve done that completely and it’s still not working as intended, then please provide me with the following additional information:
- What webhost are you using and what caching solutions do they provide that you are using?
- Your System Info, found at “Donations > Tools > System Info”
Thanks!
Hi Matt,
Thank you. This is not a caching issue as it is happening to different people, on different networks, using different computers.
Host: Wp Engine
System Info:
WordPress Environment
Home URL: https://kinmountfoodbank.ca
Site URL: https://kinmountfoodbank.ca
WP Version: 5.1.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron:
Language: en_US
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: Home (#808)
Page for Posts: News (#16)
Table Prefix: wp_
Table Prefix Length: 3
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, approve, reject, paid, refund
Server Environment
Hosting Provider: WP Engine
TLS Connection: Connection uses TLS 1.3
TLS Rating: Probably Okay
Server Info: Apache
PHP Version: 7.2.17-1+ubuntu18.04.1+deb.sury.org+3
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 1000
PHP Max Upload Size: 50 MB
cURL Version: 7.58.0, OpenSSL/1.1.1b
SUHOSIN Installed: –
MySQL Version: 5.7.25
Default Timezone is UTC:
fsockopen/cURL:
SoapClient:
DOMDocument:
gzip:
GD Graphics Library:
Multibyte String:
Remote Post:
Remote Get:
Give Configuration
Give Version: 2.4.4
Give Cache: Enabled
Database Updates: All DB Updates Completed.
Database Tables:
wp_give_donors – 1.0
wp_give_donormeta – 1.0
wp_give_comments – 1.0
wp_give_commentmeta – 1.0
wp_give_sessions – 1.0
wp_give_logs – 1.0
wp_give_logmeta – 1.0
wp_give_formmeta – 1.0
wp_give_sequential_ordering – 1.0
wp_give_donationmeta – 1.0
Give Cache: Enabled
Give Emails:
New Donation
Donation Receipt
New Offline Donation
Offline Donation Instructions
New User Registration
User Registration Information
Donor Note
Email access
Upgraded From: 2.1.7
Test Mode: Enabled
Currency Code: USD
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://kinmountfoodbank.ca/donation-confirmation/
Failure Page: https://kinmountfoodbank.ca/donation-failed/
Donation History Page: https://kinmountfoodbank.ca/donation-history/
Give Forms Slug: /donations/
Enabled Payment Gateways: Test Donation, Offline Donation
Default Payment Gateway: Test Donation
PayPal IPN Verification: Enabled
PayPal IPN Notifications: N/A
Donor Email Access: Disabled
Active Give Add-ons
Other Active Plugins
Akismet Anti-Spam by Automattic – 4.1.1
Better Search Replace by Delicious Brains – 1.3.3
Classic Editor by WordPress Contributors – 1.4
Duplicate Page by mndpsingh287 – 3.3
Feed Them Social (Facebook, Instagram, Twitter, etc) by SlickRemix – 2.6.7
Ninja Forms by The WP Ninjas – 3.4.5
Re-Add Text Justify Button by Salvatore Cordiano – 0.1.3
Really Simple SSL by Rogier Lankhorst, Mark Wolters – 3.1.5
Slider Revolution by ThemePunch – 5.4.8.2
Unyson by ThemeFuse – 2.7.22
Unyson Event Helper by Huynh – 1.0.1
Widget Importer & Exporter by ChurchThemes.com – 1.5.5
WPBakery Page Builder by Michael M – WPBakery.com – 5.7
WP Engine Automated Migration by WPEngine – 1.84
WP File Manager by mndpsingh287 – 4.4
WP Options Importer by Matthew Boynes – 5
Yoast SEO by Team Yoast – 10.1.3
Inactive Plugins
Active MU Plugins
Force Strong Passwords – WPE Edition by Jason Cosper – 1.6.4
Stop long comments by WPEngine – 0.0.4
WP Engine System by WP Engine – 3.2.1
Theme
Name: alone
Version: 5.4
Author URL: http://bearsthemes.com/
Child Theme: No – If you’re modifying Give on a parent theme you didn’t build personally, then we recommend using a child theme. See: How to Create a Child Theme
I don’t mean the donor/user browser cache. I mean your caching.
We have a doc specifically on excluding WP Engine caching here:
https://givewp.com/documentation/resources/wp-engine-cache-exclusion-donation-confirmation-page/
Try that out and let us know how that goes.
Thank you – that worked – I did not know that page existed.
Rated you 5 stars.
Take care!
BMC
Glad to hear you got it worked out with our docs. Thanks for the very kind rating as well!
