Hello there,
thank you for contacting us and hope you are doing well!
We have tested the page you sent to us and we don´t see any difference.
Did you make any changes?
Could you send to us some screenshots in order to understand well the situation?
What is the browser you are using?
Let us know, please.
Have a nice day!
Sure, I’m using Firefox. Attached is the screenshot (zoom does not work and arrow goes to the right)
https://snipboard.io/kOp7rY.jpg
Thank you.
Any update? Can you ckeck it out? Maybe a theme compatibility problem (The7)?
Hello there,
hope you are doing well 🙂
I’ve just tested your site using Firefox and it’s working fine, did you solve the issue?
If not, do you have your browser up to date?
Can you try deleting your browser cache?
Let us know any news, please.
Have a nice day!
The issue goes on. We have deleted cache and still does not work.
In order to recreate the problem :
1.- Visit https://photo-to-text.com/product/561185 (this is the English site of Artesingular.es)
2.- Add the item to cart
3.- turn back (using browser)
4.- Zoom not works and expand arrows are on the top right of the screen.
Hello there,
thank you for your reply.
We entered your site and all is working well. We can´t replicate your issue, could you rec a video and send it to us?
Maybe in that way, we could know what is happening.
Let us know, please.
Have a nice day!
Sure, here it is on firefox (private tab)
https://anonfiles.com/h9ydvcIev8/VID20211216223609_mp4
At first, zoom is showed and the <> well placed. When adding to cart and pressing the back button, zoom fails and <> is not on its moves to the right.
Thank you.
Hi, Any update? Did you find the issue?
Hi there,
we hope you’re doing well.
Do you have the latest version of our plugin installed?
Could you try a default WordPress theme, such as Twenty Twenty One, to see if the problem persists?
We have carried out the steps that you tell me and we managed to reproduce the error. For now, if instead of going back you press the “Continue shopping” button, the problem does not occur. This is likely coming from your theme. We recommend that you contact the support of your theme and comment on this problem.
Let us know any news, please.
Have a nice day!
Yes, we have the last version of the plugin. We will contact to our theme support. Thank you!
Hi there,
Perfect. We will be attentive to any news!
Kind regards.
