Problem With Spam

  • Resolved joethedmlab

    (@joethedmlab)


    6 months ago

    Hi, we’ve had the pro version of Chaty for a few months now and it’s great, however we still have a huge problem with spam, but only through the WhatsApp widget. Is there anything that can be done about this?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Patrick

    (@patrick2623)

    6 months ago

    Hey @joethedmlab

    Thank you for using Chaty Pro. We’re glad to hear it has been helpful for you.

    Regarding the spam on WhatsApp, Chaty only redirects visitors from your site to WhatsApp. Once the conversation starts, it takes place entirely within your WhatsApp account.

    To help reduce spam, you can adjust WhatsApp’s privacy settings to limit who can reach you, or use a spam protection tool on your WordPress site.

    If you’re using the Chaty contact form, you can also add reCAPTCHA to help filter out spam. Here’s a guide on how to set it up: https://premio.io/help/chaty/how-to-add-recaptcha-to-your-chaty-contact-form/

    Best,
    Patrick

    Plugin Support Karina

    (@karinapremio)

    6 months ago

    Hey again @joethedmlab,

    Besides what my colleague suggested, we would recommend that you also add some text to the WhatsApp chat pop up, in the “Welcome message” area in order to guide your website visitors about relevant messages they can send you through the WhatsApp channel. Would you like to give this a try?

    Here’s a screenshot for further reference:

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Problem With Spam’ is closed to new replies.

  • 3 replies
  • 3 participants
  • Last reply from: Karina
  • Last activity: 6 months ago
  • Status: resolved