Hello @jmat75,
– Do you have an idea about when this started to happen?
– Who is your host? Are you by any chance using SiteGround?
– Are you using an SMTP plugin?
Could you take a look at this thread as this user had a similar issue to yours?
https://wordpress.org/support/topic/invoices-are-not-sent-automatically/?view=all
Thread Starter
jmat75
(@jmat75)
Hello @dpeyou
– It started this month.
– It’s not siteGround.
– We use STMTP PLUGIN
Yes it seem a similar issue
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This reply was modified 4 years, 5 months ago by
jmat75.
@jmat75,
Could you install this plugin and check the logs? https://wordpress.org/plugins/wp-mail-logging/
If the emails are being generated, your SMTP server could be blocking them for some reason.
Thread Starter
jmat75
(@jmat75)
@dpeyou
DO I need to deactivate my smtp plugin ?
@jmat75,
I’d keep it active while performing this test. 🙂
Thread Starter
jmat75
(@jmat75)
@dpeyou
ok i will try i will get back to you in the next few days.
Have nice day
Plugin Contributor
Ewout
(@pomegranate)
@toktor there can be a wide variety of different reasons for customers not receiving emails or the PDF not being attached. If you’re having a similar issue, it’s best if you open a new thread, describing your issue and posting the System Status report (WooCommerce > Status > Get System report) and we’ll do our best to help!
