Could you confirm if you are using the latest version? Please upgrade to ES 4.4.5 and let us know if the issue persists.
Yes, I use the last version 4.4.5
Hello,
Could you contact us here so that we can look into the issue?
WE had this problem, too, but discovered that our .csv file needed to be in the format of the “sample.csv” that can be downloaded from the plugin’s AUDIENCE screen — small writing under “Select CSV file.”
We had too many fields in our original document, so we made a copy and extracted only the NAME AND EMAIL fields. The upload of contacts went through immediately.
@goddessprojects Thanks for the tip.
@hamou123 We replied to your email already. We are looking forward to your response.
I replied with a solution that worked for us. I did not have a need to search through all of these support tickets — thought I’d contribute in this ticket for anyone else searching for a solution.
