Problem add Group

  • ajgankema

    (@ajgankema)


    7 years, 8 months ago

    I installed the plugin 1.6.0 on my website, but it’s not possible to add a new Mailing Group.
    All the requested fields are containing the correct information.
    But the “Test Imap connection” button is not working and gives no error messages at all. And also I’m not able to add a username and password when I’m check the “User/Pass Required?” radio button.
    I’ll tried different browsers on Windows 10 and Mac OS but nothing worked.
    When I hit the Add Mailing Group button, the group is not created and I can start all over again.

    What can I do to make it work. Because I love the functionality of this Plugin!
    Best Regards, Dries

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter ajgankema

    (@ajgankema)

    7 years, 8 months ago

    I’ll just tried an older version of the plugin and now it’s working.
    I think there is a bug in version 1.6.0.

    david.ei

    (@davidei-1)

    7 years, 8 months ago

    I’m having the same problem. What version did you use that worked, and did you find it?

    Thread Starter ajgankema

    (@ajgankema)

    7 years, 8 months ago

    I installed version 1.6.0 and I couldn’t use it because there is no way to add an group. Version 1.6.0 has a bug and is unusable.

    Than I find and installed an old version 1.3.5 and then I could add a group.
    After that I upgraded tot 1.6.0 and then it was working. But you can’t change anything to the group information. This part of 1.6.0 is not working at all…….

    • This reply was modified 7 years, 8 months ago by ajgankema.
    • This reply was modified 7 years, 8 months ago by ajgankema.
    Plugin Author Yamna Khawaja

    (@marcusbs)

    7 years, 8 months ago

    I have reverted a file to older version to resolve this issue. Can you please update to 1.6.1 and confirm if the issue has been resolved now?

    Plugin Author Yamna Khawaja

    (@marcusbs)

    7 years, 8 months ago

    Can you add a mailing group now?

    Thread Starter ajgankema

    (@ajgankema)

    7 years, 8 months ago

    Dear Marcusbs, yes now I can add a mailing group with the old interface.

    But there are two things that I have a problem with:
    1. The “Test imap connection” button is not working. When I pressed the button it changes in to “Working….” but there is no response at all.
    When I looked into Troubleshooting it tells me: Success: Connection Successful!
    2. When I send a mail to the Group email address it keeps sending the latest email over and over again and I had to manually remove the mail from the inbox before it stops. This looks like a bug to me.

    Thanks for your time and hopefully you can solve the problems I have!

    Plugin Author Yamna Khawaja

    (@marcusbs)

    7 years, 8 months ago

    ajgankema,
    Can I see the screenshot of your mailing group settings page? About Test IMAP/POP3 connection button, sometimes the timeout settings of your server do not let the function complete and test the settings, so it returns an empty response. The best way to know about errors in this case is to look at Troublshooting page error info.

    Thread Starter ajgankema

    (@ajgankema)

    7 years, 8 months ago

    SCREEN INFO

    TROUBLESHOOTING INFO

    Plugin Author Yamna Khawaja

    (@marcusbs)

    7 years, 8 months ago

    @ajgankema I hope you know that in free version you can add only one group. So no option for adding second one.

    Secondly, if you have a cycle of same email being sent to group, please check that your group email address should not be added as a member email in that group. If it happens, you get a loop of same email.

Viewing 9 replies - 1 through 9 (of 9 total)

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