Pro Support Ticket not working

  • Resolved somatherapist

    (@somatherapist)


    7 years ago

    I purchased the Ultimate Member Pro package yesterday and have several questions. When I go to the “paid support” page to submit a ticket it says that the page doesn’t exist. I’ve tried to find the answers to my questions in documentation, but the documentation is very thin. I need help with the following:
    How to give permissions to different users to create forums and topics
    Forums that have been created with topics say “sorry, no topics to show”
    How can I format the user page so that it doesn’t list all of the user tags?

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • darkfreaks

    (@darkfreaks)

    7 years ago

    User Tag Documentation

    darkfreaks

    (@darkfreaks)

    7 years ago

    user tag doc

    darkfreaks

    (@darkfreaks)

    7 years ago

    also if you need additional support that is not included in the docs (paid extensions|Bundles)

    Open support Ticket

    Thread Starter somatherapist

    (@somatherapist)

    7 years ago

    You must have missed the part of my request that says I can’t open a support ticket. When I try to open a support ticket I get this message from the link:

    Sorry! That page doesn’t seem to exist.

    darkfreaks

    (@darkfreaks)

    7 years ago

    -has retracted answer

    • This reply was modified 7 years ago by darkfreaks.
    • This reply was modified 7 years ago by darkfreaks.
    Thread Starter somatherapist

    (@somatherapist)

    7 years ago

    I just purchased yesterday. My account is current and I have been logged in to my account when I’ve received that error. I just refreshed to make sure and the same thing happened.

    Thread Starter somatherapist

    (@somatherapist)

    7 years ago

    I just logged out and back in again and double checked my license and it’s the same thing.

    darkfreaks

    (@darkfreaks)

    7 years ago

    it appears they have taken down there tech support link and there support isnt open past 5pm anyhow.

    darkfreaks

    (@darkfreaks)

    7 years ago

    also the link to your website does not currently work. i wish i could see an example of what you are talking about so i could possibly offer up a solution.

    Thread Starter somatherapist

    (@somatherapist)

    7 years ago

    Sorry, for my crankiness. I thought you were responding from the UM support group. I think their support desk closes at 5:00 p.m. UK time, which means it should be open for another 20ish minutes. I have the link password protected because it’s a membership site. It was silly for me to post the link since it doesn’t really work.

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    7 years ago

    Hi @somatherapist,

    If you have purchased one of our extensions or our bundle and you need help, you will need to submit a support ticket via our website as we are only allowed to provide support on this forum for the free plugin hosted on the wordpress.org website.

    To submit a ticket, please login to our website using the email used on checkout and go to this page:

    https://ultimatemember.com/support/ticket/

    Thank you for supporting Ultimate Member with your purchase!
    Regards.

Viewing 11 replies - 1 through 11 (of 11 total)

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