Priority Support?

  • paburmester

    (@paburmester)


    10 months, 1 week ago

    It’s already been 6 days since I submitted two tickets and still no response. If this is Priority Support, I can’t imagine what those who don’t pay must go through…

Viewing 3 replies - 1 through 3 (of 3 total)
  • roissya24

    (@roissya24)

    8 months, 4 weeks ago

    Some thing, my ticket has no answers.

    HB

    (@hbazan85)

    6 months, 1 week ago

    Bad support, still haven’t fixed the bugs in version 0.9.1.1 (which were already present in 0.9.1).

    Plugin Author Konrad Chmielewski

    (@hwk-fr)

    4 months, 4 weeks ago

    Hello,

    Thanks for the feedback,

    I take the opportunity to catch up the discussion here:

    @paburmester Your ticket was about questions on ACF itself (specifically the Taxonomy Field). This is why it was considered as low priority. Unfortunately I cannot cover the support for ACF Extended and ACF itself. I still answered you with some links to ACF documentation the same day you posted here. But the best way to get support for ACF is to contact them directly.

    @roissya24 Please note that during the holiday season I take some rest, as I’m working on this project every day the rest of the year. During that period, I still keep monitoring tickets in case of breaking bugs. This may extend the time you receive an answer for that period if your ticket was about custom code etc…

    @hbazan85 I’m not sure to know which bug you are referring to? ACF Extended 0.9.1.1 patch was released 2 days after the ACF 6.5 patch, on August 13th, and implemented compatibility with it. Please make sure you correctly updated your plugin. You can check the changelog here if needed. If you still have issues, can you provide more details about the bug you encounter?

    Thanks!

    Regards.

Viewing 3 replies - 1 through 3 (of 3 total)

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