Pre-order product’s aren’t synced

  • RafaelDeJongh

    (@rafaeldejongh)


    5 months, 2 weeks ago

    Since we migrated to the new V2 plugin/api we’ve had issues with missing orders not being properly synced with the Sendcloud backend.

    One of our most important parts being our Pre-orders are with this new plugin not synced anymore (it did work with the original plugin which we don’t have anymore).

    We’ve been in contact with your support for multiple times already since we switched with absolute no proper answers, resolutions, or updates, and we can’t do much more at this point from our side yet we require it to get fixed ASAP.

    Is there perhaps a temporary fix or code addition I can add to make it work until it’s fully added/integrated in the plugin natively? Is this a plugin or api issue/restriction, as if it’s a plugin restriction then I may be able to hire a third party developer to make the changes to get this temporary fixed but we of course don’t have any access to make changes to the API itself or the Sendcloud back-end so I do need to know if it’s possible to begin with that plugin modifications would allow it to work in the Sendcloud back-end or not.

    Thank you in advance for further information.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • developmentsendcloud

    (@developmentsendcloud)

    5 months, 2 weeks ago

    Hi @rafaeldejongh ,

    It’s hard to say at the moment whether any changes made on the plugin would be enough, as our platform logic and the WooCommerce API itself might be posing additional limitations to achieve the intended result.

    Which is why (to echo our response from the other post) we would require us to take a look at your WooCommerce back-end more in detail to understand why these orders are not being synced with the new plugin.

    More information: https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud

    Your support request will then be escalated to the Tech Support team.

    PS. Within the new WooCommerce plugin, we allow filtering out order statuses which are not intended to be imported into Sendcloud. Just to be on the sure side, please double check the order status of the missing orders and check in the integration settings in Sendcloud if those statuses are being filtered out.

    Thank you.

    Best regards,

    Sendcloud

Viewing 1 replies (of 1 total)

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