• Resolved aceitmulti

    (@aceitmulti)


    I have had to revert to version 2.4.3 of the plugin to get it working. The 2.4.4 update breaks the authentication and says there is no authorised sender.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support M Haseeb

    (@haseeb0001)

    @aceitmulti Hi,

    I hope you are doing well.

    Please share Post SMTP> Email log page screenshots so I can see the error and get back to you with a solution.

    Thanks

    ferdinand.bardamu

    (@ferdinandbardamu)

    I can’t provide any additional information right now but I am confirming this. Version 2.4.4 fails to send with Sendgrid because of “sender verification” error. Rolling back to 2.4.3. resolved for me. Can try to provide more information later.

    ferdinand.bardamu

    (@ferdinandbardamu)

    Including a session transcript from an example failed message. (Side note: We can’t include text only visible to plugin authors anymore?)

    smtps:plain://smtp.sendgrid.net:465
    
    220 SG ESMTP service ready at geopod-ismtpd-11
    EHLO mydomain.com
    250-smtp.sendgrid.net
    250-8BITMIME
    250-PIPELINING
    250-SIZE 31457280
    250-AUTH PLAIN LOGIN
    250 AUTH=PLAIN LOGIN
    AUTH PLAIN
    334 
    MyAPIKeyIHaveRemovedForPostingToTheSupportForum
    235 Authentication successful
    MAIL FROM:<[email protected]>
    250 Sender address accepted
    RCPT TO:<[email protected]>
    250 Recipient address accepted
    DATA
    354 Continue
    X-Mailer: Postman SMTP 2.4.4 for WordPress (https://wordpress.org/plugins/post-smtp/)
    
    X-WPCF7-Content-Type: text/plain
    
    Content-Type: text/plain; charset=UTF-8
    
    From: My User <[email protected]>
    
    To: [email protected]
    
    Message-Id: <[email protected]>
    
    Subject: Our Subject
    
    Date: Fri, 10 Mar 2023 18:05:04 +0000
    
    Content-Transfer-Encoding: quoted-printable
    
    Content-Disposition: inline
    
    MIME-Version: 1.0
    
    Customer [email protected]
    .
    550 The from address does not match a verified Sender Identity. Mail cannot be sent until this error is resolved. Visit https://sendgrid.com/docs/for-developers/sending-email/sender-identity/ to see the Sender Identity requirements
    Plugin Support M Haseeb

    (@haseeb0001)

    @ferdinandbardamu Technical team is looking into it and will get back to you soon with updates.

    Thanks

    Plugin Support M Haseeb

    (@haseeb0001)

    @aceitmulti @ferdinandbardamu, Can you please reauthenticate/reconfigure SendGrid with Post SMTP, test it, and let me know?

    ferdinand.bardamu

    (@ferdinandbardamu)

    To confirm: You would like us to delete/purge the plugin, install version 2.4.5, and reconfigure our SendGrid settings?

    Plugin Support M Haseeb

    (@haseeb0001)

    @ferdinandbardamu Yes exactly.

    To reset the settings;

    1- Click on Import/Export/Reset Plugin in dashboard section

    2- Click on “Reset plugin” on bottom left

    That’s it.

    Do let us know if still there is any question or confusion.

    Thanks and regards,
    Support Team – WPExperts

    Plugin Support M Haseeb

    (@haseeb0001)

    Hi @ferdinandbardamu @aceitmulti ,

    Hope you are doing good. Just wanted to follow-up here to check if still you are facing any authentication issues.

    Looking forward to your feedback.

    Thanks and regards,
    Support Team – WPExperts

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘PostSMPT Sendgrid auth issue’ is closed to new replies.