Post-scan error: Backup not created

  • Resolved braian9093

    (@braian9093)


    2 weeks, 2 days ago

    When I create a new backup it doesn’t let me proceed and gives me this error:

    Stato del server:

    200 -success
    Messaggio di errore:

    {“RPT”:{“ScanTime”:”5.00 sec.”,”ScanFile”:”20251126_lasanitariaservicesrl_c626e0c5db0f4f556212_20251127075807_scan.json”,”Warnings”:1,”Success”:5},”SRV”:{“PHP”:{“websrv”:true,”openbase”:true,”maxtime”:true,”mysqli”:true,”version”:true},”SYS”:{“managedHost”:true,”ALL”:”Good”},”WP”:{“version”:true,”core”:true,”ismu”:false,”ALL”:”Good”}},”ARC”:{“USize”:1053056324,”Size”:”1004.27MB”,”DirCount”:”5,280″,”FileCount”:”31,522″,”UFullCount”:36802,”FullCount”:

    how can I solve it?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    2 weeks, 1 day ago

    Hello @braian9093 ,

    Thank you for contacting us.

    I understand that Duplicator is failing to create a backup of your website and that you’re encountering an error during the scan phase. I’ll do my best to assist you in resolving this.

    To start, please navigate to Duplicator > Tools > Utils and click the “Clear build cache” button.

    If clearing the cache doesn’t resolve the issue, there may be a corrupted file or directory within your website, often located in the wp-content directory.

    As an initial step, try excluding the wp-content directory from the backup. If the backup then completes successfully, attempt to identify the specific problematic directory by excluding its subdirectories one by one.

    Please let me know how this goes. I look forward to your update.

    Thanks!

    Plugin Support mohammedeisa

    (@mohammedeisa)

    1 week, 5 days ago

    Hi @braian9093 ,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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