Poor Support

  • gazza777

    (@gazza777)


    8 years, 6 months ago

    This plugin has potential, but their support is sorely lacking. After purchasing the Pro version, it was not working as it should. It took them more than 2 days to reply to my support request, and thereafter it took 2 days in between each reply. Simply not fast enough for a premium/paid plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
  • maddaze

    (@maddaze)

    8 years, 6 months ago

    Hey guys, easy! Tomas (a singleton developer behind the Great Firewall of China) is very committed to making his tooltip plugin the best available. Since the cost of the pro version is so cheap, buying is more a way of thanking him for his commitment than creating an obligatio on his part.

    Since English is not Tomas’s native language, it’s true the documentation could be improved. An idea: English-speaking members of the WordPress community could volunteer to help him with it.

    Harvey

    Thread Starter gazza777

    (@gazza777)

    8 years, 6 months ago

    I bought the pro unlimited version – is that the best way to ‘thank’ the developer, no? Pity it did not work as advertised. As I said, and I stand by what I said, the plugin has potential, but sometimes the difference between a successful plugin and a failure, is the support – nothing else.

    The fact that English is not a native language cannot be used as as excuse, this plugin is being sold in English to an English forum.

    Unless his support (and attitude) improves drastically, I can’t see this plugin doing well.

    Plugin Author Tomas

    (@zhuyi)

    8 years, 6 months ago

    Hi @maddaze,

    Thanks for your reply. 🙂

    We are develop a new version with a few important improve. About language, we will add FR and DE language package. 🙂

    Sir, Would you please do me a favor? If it is possible, would you please remove some personal privacy information, I mean “(a singleton…)”

    I believe internet should be free, if a guy did not against the law, hurt others, broken the moral rule, their privacy should be respected and their free should be protected, the right not based on their nationality, language, colour of skin, power, wealth, but based on the right of breathing, eating, drinking.

    Thanks, have a blessings day with your wife. 🙂

    Hi @gazza777,

    Thanks for your message. 🙂

    About “This plugin has potential”
    Thanks, we will improve our plugin always and offer more and more features for you. 🙂

    About our support, I had to say sorry again. 🙂

    Yes, we often work super hard and maybe some times we will have a delay of the reply, for example last night we just sleep at 03:30am and start hard coding work at 09:00am this morning and just have a chance to finish our lunch at 13:45pm 🙂

    But in your case, we really tried our best the help you, we replied your message not more than 24 hours, this is the first message in your first ticket — August 21, 2017, 08:40:21

    Hi,

    I just bought an unlimited license for your plugin, however, I can’t get any tooltips to show up in my Tablepress tables.

    Are there instructions for setting up in Tablepress tables?

    I did enable Post Types > tablepress_table and added one tooltip, but that tooltip does not show on the page where it is expected to show.

    This is our reply at August 22, 2017, 03:31:24

    Hi,

    Thanks for the message. 🙂

    We are very happy to help you. 🙂

    If you check our demo at https://tooltips.org/add-tooltips-for-table/, our tooltips pro plugin work well with tablepress. 🙂

    On user side, what you need to do is just add tooltips term and tooltips content in tooltips editor — https://yourdomain.com/wp-admin/post-new.php?post_type=tooltips, no more setting needed, our tooltips pro plugin will detect your tablepress, when words in your tablepress include tooltips terms, tooltips plugin will add tooltips content with tooltip effect automatically. 🙂

    A simple method is just give us temp access and we will setting a few demo for you, and you will know how to use it, on our side, we are create some video to help users use tooltips plugin more easier. 🙂

    Thanks, have a blessings day with your family. 🙂

    Best Regards,
    Tooltips Support Team

    Just like we replied you a few of times, we do offer ticket support, please reply our question in ticket support for better support service, if you just send mails to us, because there are many spam messages, maybe some mails will be passed and it is better to use our ticket system to get answer and help. 🙂

    We do feel sorry for the inconvenience, in last message we replied you:

    Dear XXXX,

    Thanks for the message. 🙂

    I am sorry for any miss-understanding. Sir, we replied your ticket not
    more than 24 hours, if you can give us a temp access, we will check your
    site and offer perfect solution for you asap we can. We really
    appreciate you purchased our plugin, and we really want have a chance to
    help you, if you have any features request or tooltips problem, we are
    very happy to realize it for you. 🙂

    We did not work at weekend and once we found your new mail at Monday, we
    replied you at first time when we get it, anyway I am sorry for the this
    delay of the reply, sorry for any inconvenience caused to you. 🙂

    Sir, we don’t want to encounter this situation too, we will start check
    our spam box carefully too, we apologize for any inconvenience caused by
    us, just like we replied many times, we really hope have a chance to
    check the problem and solve it for you, and if we give you our another
    plugin buddypress-wordpress members only plugin as a gift, not sure will
    you accept our apology? :)))

    Have a blessings day with you family. 🙂

    Best Regards,
    Tooltips Support Team

    I feel sorry that you refused our apology and told us cut off the bullshit and just give us one start review, not sure if we give you an newsletter popup subscribe plugin, will you accept our apology? The different with other plugins is, you can just insert any link with your words in any pages / posts in your wordpress site, our newsletter popup subscribe plugin will detected your link and once users click the link, a popup subscribe form window will shown, after users enter their email address to finish the subscribe process, our plugin will detect the subscribe status and redirected users to an landing page, in here, you can show your video or thanks message or your guide… and so on, message words and other things can be customized in plugin backend.

    Please note, we just finished the plugin for another amazing client, and we own the copyright, it is potential and we will continue to improve it. 🙂

    No matter how, we apologize for any inconvenience caused by
    us, not sure would you like accept it and accept our apology?

    Thanks, have a blessings day with your family. 🙂

    Best Regards,
    Tomas

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Poor Support’ is closed to new replies.