Points expired even though coupon expiry is set to 0

  • Resolved esther0708

    (@esther0708)


    3 weeks, 4 days ago

    Hi, A customer mentioned that his points had expired. I check the points logged and it is evidently so. I checked the settings and I have set the expiry to zero which means it should not expire. Is this an error or a glitch in your system?

    The page I need help with: [log in to see the link]

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  • Abhay-WP Swings

    (@wpssupport)

    3 weeks, 1 day ago

    Hello ,

    Thankyou for using our plugin!

    In reference to your query, currently in our plugin points is expired on the basis of threshold limit so please check that you have set a specific threshold or not .
    You can also share the setting which you have configured so that we can assist you accordingly.

    Regards

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