Plugins breaks the back end

  • Resolved dvharrison

    (@dvharrison)


    3 years, 10 months ago

    Hi I have downloaded your plugin and activated it but when I try to access elementor to edit the page, I get this message:

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about troubleshooting WordPress.

    I have cleared the cache, I can access the page without opening Elementor, but this is no good to me.

    Please could you advise asap how i can resolve this

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Charlie Etienne

    (@charlieetienne)

    3 years, 10 months ago

    Hi @dvharrison,

    Firstly, make sure Custom links in Elementor Image Carousel is causing the error. Does it still occur when the plugin is deactivated?

    If you’re sure Custom links in Elementor Image Carousel is causing the error, try to uninstall and reinstall the plugin ; sometimes the files are corrupted.

    If none of it works, I will need some more information:
    What is your elementor version ? WordPress version ? PHP version ?

    kawest

    (@kawest)

    3 years, 8 months ago

    Hi Charlie,
    Having the same issue as dv.

    Firstly, make sure Custom links in Elementor Image Carousel is causing the error. Does it still occur when the plugin is deactivated?
    YES.

    If you’re sure Custom links in Elementor Image Carousel is causing the error, try to uninstall and reinstall the plugin ; sometimes the files are corrupted.
    DONE. SAME ISSUE HAPPENING.

    If none of it works, I will need some more information:
    What is your elementor version ? Elementor v3.6.5
    WordPress version ? Just upgraded to 6.0 but had same issue with previous version
    PHP version ? 7.4.29

    Plugin Author Charlie Etienne

    (@charlieetienne)

    3 years, 8 months ago

    Hi, if it still occurs when the plugin is desactivated, it must be caused by another plugin or theme.

    To be sure, uninstall it and check if the error is still there.

    You could try to activate debug to see what causes the problem

    Charlie

    jpforte

    (@jpforte)

    3 years, 5 months ago

    Hi I am having the same problems as above,

    When I deactivate the plugin it goes away.

    php version: 7.4.30

    here is the output of the message

    Fatal error: Uncaught TypeError: Return value of CustomLinksEICW::get_image_caption() must be of the type string, null returned in /chroot/home/uspatrio/uspatriotflags.com/html/wp-content/plugins/custom-links-in-elementor-image-carousel/custom-links-in-elementor-image-carousel.php:275 Stack trace: #0 /chroot/home/uspatrio/uspatriotflags.com/html/wp-content/plugins/custom-links-in-elementor-image-carousel/custom-links-in-elementor-image-carousel.php(133): CustomLinksEICW->get_image_caption() #1 /chroot/home/uspatrio/uspatriotflags.com/html/wp-includes/class-wp-hook.php(307): CustomLinksEICW->widget_content() #2 /chroot/home/uspatrio/uspatriotflags.com/html/wp-includes/plugin.php(191): WP_Hook->apply_filters() #3 /chroot/home/uspatrio/uspatriotflags.com/html/wp-content/plugins/elementor/includes/base/widget-base.php(638): apply_filters() #4 /chroot/home/uspatrio/uspatriotflags.com/html/wp-content/plugins/elementor/includes/base/widget-base.php(733): Elementor\Widget_Base->render_content() #5 /chroot/home/uspatrio/uspatriotf in /chroot/home/uspatrio/uspatriotflags.com/html/wp-content/plugins/custom-links-in-elementor-image-carousel/custom-links-in-elementor-image-carousel.php on line 275

    surflibre

    (@surflibre)

    3 years, 3 months ago

    Hi,
    The same as jpforte…someone for debug ?

    Plugin Author Charlie Etienne

    (@charlieetienne)

    3 years, 3 months ago

    Hi @jpforte,

    Sorry for the delay, it seems I missed your post…

    I just pushed a fix in version 1.1.1, could you update and let me know if it works fine now?

    Thanks,

    Charlie

    surflibre

    (@surflibre)

    3 years, 3 months ago

    Hi,
    Thx
    Works 4 me
    Regards,

Viewing 7 replies - 1 through 7 (of 7 total)

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