Thank you for bringing this to my attention @roosapp. I’ll take a look right away to see if I can replicate – and then fix – the issue. I’ll keep you posted!
Hi @roosapp,
Unfortunately I was not able to replicate the issue. Plugin updates on WordPress Multi-Site are working just fine for me. That likely means that something else on your sites is causing the issue for you. I’d love to help you find out what it is.
- Do you see the plugin update but are you unable to install it or are you simply not seeing any update, despite being on any version <= 2.0.8?
- Does the issue persist if you try with all other plugins except Koko Analytics and Koko Analytics Pro deactivated? This will rule out any issues with plugins incorrectly filtering on the pre_set_site_transient_update_plugins filter hook.
Thank you.
Danny
Hi and thanks response!
On the problem sites, the plugin does not show that there is available updates and disabling other plugins did not affect this.
Currently it seems that the multisites where the plugin is active on main site are finding updates, but not the sites where the plugin is only active on one of the other sites in the network.
For example in the site that is linked to this topic, the plugin is only active on one subsite that is under a subdomain of the main site’s domain. The license for the plugin is linked to this subdomain and not the main site’s domain.
Hi @roosapp,
That’s really strange – I just tested this exact same scenario:
- Main site with 2 subsites.
- Koko Analytics Pro not network activated but only activated on one of the two sub-sites.
- The main site was able to detect the available update without any issues.
The activation status of your Koko Analytics Pro account is not used for the update checks, but only for installing available updates. So even if you went through the license activation step from one of the sub-sites, this should not affect whether you are seeing any available updates.
That leaves me without any ideas as to why this is not working for you though. Maybe you can try installing a plugin like Query Monitor to check the HTTP requests which are going out when checking for new updates?
There should be a request in the “HTTP API” section to our servers: https://annotely.com/preview/acmhopdflg000003jiegzug6b6
Best,
Danny
Hi!
Sorry for the delay in getting back to you, and thanks for testing the scenario. After my last reply, we found another plugin that has the same issue with updates on the website in question. It seems the problem was actually within our environment, not with the Koko Analytics plugin.
