Plugin unstable after last update

  • enricoi

    (@enricoi)


    2 years ago


    After updating the plugin, it becomes unstable as it continuously loses connection with the webinar registered on the GoToWebinar dashboard. Instead of displaying the form, an error message appears: “The webinar either no longer exists or an error has occurred.” The connection log indicates the following error: “14/02/2024 17:07 – 400 invalid_request – Missing required parameter.”

    Additionally, in the “How do I show a registration form for a single webinar?” section, the listed webinars keep disappearing. Clearing the cache and refreshing temporarily brings them back, but they disappear again shortly afterward.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    2 years ago

    Hi @enricoi,

    Are you using your application or our application for authentication?

    Thanks,

    Thread Starter enricoi

    (@enricoi)

    2 years ago

    Hi!

    Here the complete configuration:

    PHP Version: 8.2.15
    WordPress Version: 6.4.3
    Plugin Version: 15.1
    Current Theme: Flatsome Child
    Application Used: Own Application
    Active Plugins:
    Polylang
    CookieYes | GDPR Cookie Consent
    Duplicate Page
    301 Redirects
    Site Kit by Google
    Health Check & Troubleshooting
    WPCode Lite
    Popup Maker
    Post SMTP
    Speed Optimizer
    Security Optimizer
    UserFeedback Lite
    Yoast SEO
    WP GoToWebinar
    WPForms Lite

    Thanks

    Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    2 years ago

    Hi @enricoi,

    Please try using our application instead of yours. So please go to the General Options tab in the plugin settings, clear out the existing settings for the consumer key and secret, save the settings, refresh the page, and then click the Connect button at the top of the General Options tab, and then see how you go.

    I recommend turning the plugin off on any test or development site i.e. only have the plugin active on one site at a time. Thanks

    Thread Starter enricoi

    (@enricoi)

    2 years ago

    Hi, I used your application, and it worked for a couple of days. However, yesterday it suddenly stopped working. I always get this error in the connection log: “400 invalid_request – Missing required parameter.”

    Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    1 year, 12 months ago

    Hi @enricoi,

    Thanks for that information. I am not sure what could be causing this issue without doing more extensive monitoring on your site which is something I don’t offer through this support. I will monitor the issue and see if others are reporting it. I am not able to repeat the issue on my local machine thus far. Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

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