Hi Hadean
This is Mike from the ClickDesk Team.
If you are having trouble in installing the widget as a plugin on your WordPress website, I would suggest you to copy the ClickDesk Javascript code given on this page – https://my.clickdesk.com/#departments/default and paste it here within your WordPress Dashboard – navigate to Appearance > Editor > Footer > paste the codes
OR
In WP, navigate to Appearance > Widgets > drag a Text widget to a section/area that is visible to all pages > paste the codes.
You may also try to install the plugin once again and see if it works.
Do feel free to write back to me on my email [email protected], if you are continuing to face issues. I will be more than happy to help. You can also stop by our website http://www.clickdesk.com and chat with one of our agents online to get live help.
Thanks
Thread Starter
hadean
(@hadean)
hello Mike thanks for your help
I will try the javascript solution and I will post any results.
I forgot to mention that the php notice is produced upon activation of the wp plugin.
Thread Starter
hadean
(@hadean)
hello again, the javascript solution worked, inserted the script through the action hook wp_footer in functions.php
would be nice to know the problem with the plugin though
marked this conversation as resolved, thanks
Hi Hadean
Thanks for keeping me updated.
I will have our development team look into the issue you are talking about. I will write back to you when I get to hear from them on this.
Thanks
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