Plugin Not Working On Multisite

  • Thata

    (@thatathucker)


    10 months, 2 weeks ago

    Hi!

    I just installed a mutisite on my project, and the plugin moved to the network admin.

    When I run it on the first time (without touching anything) plugin returned error “Maximum execution time of 300 seconds exceeded”.

    After some investigation, I found out that the “wp-admin” and “wp-includes” caused the exceeding time. When I exclude them the plugin run normally.

    But, I don’t thing execution time over 300 seconds is necessary for a WordPress project with about 300MB memory size. I have another project (non multisite) with 2GB size and it’s okay.

    Please advise.

    edit

    my wp-admin is 2MB, and wp-includes is 12MB

    • This topic was modified 10 months, 2 weeks ago by Thata. Reason: adding more details
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support WPM Support

    (@saranshwpm)

    10 months, 2 weeks ago

    Hi,

    Thanks for sharing those details!

    In most cases, we recommend setting the maximum execution time to at least 600 seconds. Could you try raising it and see if that resolves the issue?

    If the problem persists, feel free to send us a screenshot of the error (please hide any sensitive domain information), and we’ll be happy to investigate further.

    Looking forward to your update!

    Thread Starter Thata

    (@thatathucker)

    10 months, 2 weeks ago

    I got a clue about the issue.

    After increasing the maximum execution time, I still got an error but now the memory limit was the cause.

    I set 2G but it still exhausted, even when my project is only about 300M.

    —

    My guess is the issue caused by a symbolic link I set for my multisite subdomain. I set the symbolic link to target back to my public HTML (to use same WP core files). The plugin might be have an infinite loop to find the targeted directory.

    —

    So, for now I can’t backup my public_html folder and need to add the wp-admin and wp-includes manually from additional directory list.

    New issue: I can’t backup the files in public_html folder.

    Plugin Support WPM Support

    (@saranshwpm)

    10 months, 2 weeks ago

    Hi,

    You’re right. That could be the issue. The only solution is to exclude those to get the backup processed: https://backwpup.com/docs/warning-link-not-following/

    Best Regards,

    Thread Starter Thata

    (@thatathucker)

    10 months, 2 weeks ago

    Thanks for the quick response!

    I tried to excluded the directory but it still not working unless I excluded the public_html.

    More details:

    • Directory name en
    • The directory is physically not available. It requires to be deleted to add a symlinks (on my server)
    • I excluded …/public_html/en (I tried writing folder name and absolute path)
    • Result: not working, still got the same error on exhausted memory
    • This reply was modified 10 months, 2 weeks ago by Thata. Reason: add more details
Viewing 4 replies - 1 through 4 (of 4 total)

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