Hi there!
Thank you for bringing this to our attention. I tried to replicate the issue on my own site, but everything appears fine on my end. I also tried to check on your site, but it seems you’ve already deactivated the Stripe plugin.
To assist you further, could you please create a staging site using the following plugin: WP Staging.
Once created, deactivate all plugins except WooCommerce and Stripe, and then share the staging site URL with us so we can try to replicate the issue directly on your setup.
Also, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:
- System Status Report which you can find via WooCommerce > Status
- Fatal error logs (if any) under WooCommerce > Status > Logs.
Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further
Hello @shahzeenfarooq and thanks a lot for your support!
Check it out: https://6cb5a65512.nxcli.io/producto/novela-pascualina-el-caso-blackstone/ – try to purchase the item, and then in the checkout page, this will happen: https://prnt.sc/PWqOx6Mbu7hZ – we have activated: WooCommerce, Transbank Webpay (the main gateway in our country, Chile), and finally WooCommerce Stripe.
System Status Report: https://pastebin.com/gx65q62E
Fatal error logs: https://pastebin.com/pcqepF6w
Importante: the plugin Transbank Webpay is the main gateway in our country, Chile, so we cannot afford to deactivated it. Still, we have tested what happens if we leave only WooCommerce and Transbank plugins activated, and then the checkout works fine. But, if we activate WooCommerce Stripe, the error shows up again.
Hi @nicolasfranz,
Thank you for getting back and for sharing both the report and the fatal error log.
From what I can see, two possible causes stand out: either the Transbank plugin is conflicting with WooCommerce Stripe, or your theme is conflicting with WooCommerce Stripe.
The log indicates that your theme is attempting to use a feature that doesn’t exist. To pinpoint the culprit, the best approach is to test this on a staging site.
You can create a staging site by cloning your live site with a plugin like WP Migrate Guru to a subdomain or directory. If your host offers a staging feature, you can use that instead.
On the staging site:
- Switch your theme to Storefront.
- Activate WooCommerce Stripe, WooCommerce, and the Transbank plugin.
- Check if the issue persists.
- If the issue does not occur, it means your theme is the source of the problem, since the error log points to a critical theme error.
- If the issue still occurs, keep Storefront active, then disable the Transbank plugin (leaving only WooCommerce and WooCommerce Stripe) and test again.
Please write back with your findings so we can continue troubleshooting.
It’s been a while since we heard back from you @nicolasfranz for this reason we are closing this thread.
If Stripe for WooCommerce has been useful for your store and you appreciate the support you’ve received, we’d truly appreciate it if you could leave us a quick review here:
https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/
Feel free to open a new forum topic if you run into any other problem.
