Hello Joel,
Thank you for getting in touch with us. To investigate this further, we kindly ask you to reach out to us directly with the additional details:
- The Gelato App Status information. You can find instructions for this here: Gelato WooCommerce App Health Status Check and Webhooks.
- A list of any third-party plugins currently active on your WooCommerce site.
You can share this information with us via live chat by following this link: Contact Gelato Support or email at [email protected]
Once we have these details, we’ll escalate the issue to our technical team to ensure a thorough investigation.
Thank you for your cooperation, and we look forward to resolving this.
Best regards,
Bart
Gelato Support Team
Hi Joel,
Thank you for the update. I’ve identified your case in our system and have reached out directly to you via email to work towards a resolution.
Please check your inbox for further details, and don’t hesitate to reach out if you have any questions in the meantime.
I appreciate your patience.
Best regards,
Bart
Gelato Support Team
Hi Joel,
Thanks for your response! I used the same email address you provided when reaching out regarding the Cloudflare issue, but I’m happy to help ensure you get the information you need. Please feel free to email us directly at [email protected], and I’ll assist you promptly.
Looking forward to resolving this for you!
Best regards,
Bart
Gelato Support Team
Hi Joel,
I just wanted to follow up and make sure you received my earlier message. If you managed to sent an email to [email protected] and haven’t heard back, there’s a chance it might not have reached us.
No worries though! You can reach out to us via chat, and just ask for your case to be forwarded directly to me, and I’ll make sure we resolve it for you quickly.
Looking forward to assisting you!
Best regards,
Bart
Gelato Support Team
