Hi @claytonburnett,
Thank you for reaching out.
Since you didn’t mention a specific error, it seems the problem might be related to data not being recorded correctly.
If that’s not the case, please let us know what the exact issue is so we can better assist you.
In case the issue is with data not appearing on the dashboard, one common cause is caching plugins interfering with the tracker.js file.
We recommend excluding tracker.js from your caching plugin to avoid this issue.
This article may help you with troubleshooting:
https://wp-statistics.com/resources/troubleshoot-the-tracker/
If none of the above applies, we suggest enabling WordPress debug logging and sending us any relevant log entries.
This will help us investigate the issue more effectively.
Looking forward to your update.
Best regards,
Mehmet
Hi @claytonburnett,
I apologize for the confusion in my previous response.
I now see that the issue is with the plugin being deleted repeatedly, not just a data display problem.
To help us investigate this further, could you please let us know which hosting provider you are using?
In some cases, certain hosting environments may automatically remove or block plugins like WP Statistics due to security rules or compatibility issues.
Once we have more details about your hosting setup, we can guide you accordingly.
Looking forward to your reply.
Best regards,
Mehmet
Hey I have the same issue and the hosting provider are godaddy in my case https://snipboard.io/szU1G6.jpg
hope you will be able to resolve the issue asap.
Hi, Same as above my hosting provider is GoDaddy
Thank you for your messages.
Based on the information you provided, this issue doesn’t appear to be caused by the WP Statistics plugin itself.
It’s possible that GoDaddy has blocklisted the plugin or one of its components on their hosting environment.
Although WP Statistics is not listed on their official blocklist here: https://www.godaddy.com/en/help/blocklisted-plugins-8964, we’ve received similar reports from other users hosted with GoDaddy.
We kindly suggest reaching out to GoDaddy support and asking them to check if the plugin is being blocked or restricted on their end.
Please let us know if you receive any updates from them or if we can assist you further.
Best regards,
Mehmet
Hello
Thanks for pointing us 🙂
Will reach the hosting support and do the needfull.
Hello @amit8080,
You’re welcome!
Let us know if you need any further help.
Best regards,
Mehmet
Hello,
I just wanted to follow up and ask if you’ve received any updates from GoDaddy?
Best
Hey 🙂
Thanks for asking, Godaddy support is not able to resolve the issue. They told me to use some other alternative plugin
Weird indeed. we’ll contact Godaddy to solve the issue.
Thank you for the following-up.
