Plugin is very good-but support is non -existent

  • Net101

    (@net101)


    11 years, 3 months ago

    Have been waiting for support for what should be a very simple problem. The custom filters that allow you to post certain properties on a page/post are not working. This sux because I have a client that is expecting this feature and the documentation (such as it is) said that it can be done.

    Very disappointed and am now looking for another solution.

Viewing 8 replies - 1 through 8 (of 8 total)
  • esmi

    (@esmi)

    11 years, 3 months ago

    Have been waiting for support for what should be a very simple problem.

    That’s strange. I cannot find any of your posts in the plugin’s support forum.

    Thread Starter Net101

    (@net101)

    11 years, 3 months ago

    These were direct support tickets submitted to the developers website. I thought that would be the best place.

    Thread Starter Net101

    (@net101)

    11 years, 3 months ago

    As you can see, he has not responded to any support requests in the forum for weeks.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    11 years, 3 months ago

    Just to make sure I get this:

    So… you’re not reviewing the plugin here you’re making a commentary about the lack of support you did not even bother to seek here?

    What did you actually review in the plugin? That’s what this section is for.

    Plugin Author FireStorm Plugins

    (@wfernley)

    11 years, 3 months ago

    Hello, when did you create your support ticket?

    Thread Starter Net101

    (@net101)

    11 years, 3 months ago

    [Moderated – this is not a support forum]

    Thread Starter Net101

    (@net101)

    11 years, 3 months ago

    The support ticket was created on Monday the 16th.

    Ante Logarusic

    (@antelogarusic)

    10 years, 11 months ago

    I am right there with your NET101. Here is the copy/paste of what I have had pending with this guy since February.

    ——————————————————
    Need 2nd License Number

    I ordered 2 copies of Firestorm on January 23rd. I received 1 license key and have requested a 2nd license key twice via email. Can you please either provide me with a second license key or refund me for one of the plugins so that I can regenerate an order? The plugins are for http://www.MYCLIENT.com and http://www.MYOTHERCLIENT.com. ONE installed fine but SECOND wouldn’t take the license. I’ve copied and pasted my receipt / license information below. Please advise. ————————– FireStorm WordPress Plugins Date: January 23 2014 Order #15098 Thank you for your purchase. A license code has been emailed to you. You can download the extension below or from the My Account section. Upload the file using the Extension Upload input in the Real Estate -> Settings section. Deactivate and reactivate the plugin and enter the license code in the plugin Settings section. If you have any questions regarding your order, please feel free to contact us via a support ticket or by email at [email protected]. Your Order Details: xxxxxxxx Comments These are for 2 separate websites – please advise if this isn\’t going to automatically send me 2 licenses. thanks. Products Pro Features 60.00 2 120.00 Subtotal 120.00 Shipping 0.00 Final Price 120.00 ——————————- License Information? FireStorm Plugins ([email protected])Add to contacts 9:39 AM To: [email protected] Picture of FireStorm Plugins FireStorm WordPress Plugins Date: January 23 2014 Pro Features License: ZEA4EWRZVBNMCXRC9650 Expiry: 2015-01-24
    Submitted by antelogarusic on February 09 2014 at 08:52:55 AM

    Guys, I submitted a support ticket 9 days ago. Can I please get another license number?
    Submitted by antelogarusic on February 18 2014 at 10:52:58 AM

    Are you guys offering support on this product? This is my third request in a month. Please advise.
    Submitted by antelogarusic on March 07 2014 at 11:07:00 AM

Viewing 8 replies - 1 through 8 (of 8 total)
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