Hi @amyezekiel – Can you check the following?
- File Permissions: Ensure the directory
wp-content/uploads and its subfolders have correct write permissions, usually 755 or 775.
- Theme Conflict: Though you’ve tested with other plugins deactivated, also try switching to a default theme (like Twenty Twenty-Four) to rule out your theme as the cause.
- PHP GD Library: This library is required for image processing. Make sure it’s installed and enabled on your server.
- Debugging: Enable WordPress debugging by adding
define('WP_DEBUG', true); to wp-config.php, then retry and observe if any errors are printed. This may provide more specific clues as to what is causing the failure.
Thank you for your reply Dan. I wrote this then went on holiday so I’m back looking at it now.
- I’ve checked the permissions, it is set to 755.
- Changing the theme had no effect.
- PHP GD Library is installed and enabled.
- I turned on debugging and the log doesn’t have any errors to report.
Any other ideas?
Hi @amyezekiel
Could you open your web console (F12) and see if there’s a JavaScript error when the loading indicator comes on? You can also check the network tab to see if any URL is loaded when you regenerate thumbnails.
Thank you Dan, there is one JS error about our favicon.ico (we don’t have one) and the network tab listed everything as 200.
I don’t know it it helps, but we have been using this plugin for years and it only broke about eight (ish) months ago I just assumed it would eventually update and start working again so I didn’t look too closely.
Plugin Support
Jay
(@bluejay77)
Hi @amyezekiel – thank you for testing and letting us know. I have filed a report for our team to take a look, though it may take a while as our team is small and juggling higher priority tasks. Thank you for your understanding!
