Plugin is not working properly

  • Resolved tech_mind

    (@tech_mind)


    5 years, 7 months ago

    Hi,

    I am using this plugin for my client’s website. and the popup keeps appearing again and again. i do not get any subscription email after sign up. Even the popup closes too early after clicking on subscribe button. I even cannot see the success message.

    Can you help me out to resolve these issues?

    Thanks.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor PluginOps

    (@pluginops)

    5 years, 7 months ago

    Hi,

    For admin users the popup will keep reappearing so they can test properly. For non logged in users it will only popup once.

    Please setup email notification in form builder widget options to receive form submissions in email inbox.

    Thanks

    Thread Starter tech_mind

    (@tech_mind)

    5 years, 7 months ago

    Hi,
    Thanks for replying. Actually i am saying that when i subscribe the form as a user, i dont get any email.

    Thanks

    Thread Starter tech_mind

    (@tech_mind)

    5 years, 7 months ago

    i am using the free version of this plugin. and i got the notice below:
    “Please get Form Builder Database extension to access all the submissions.”

    Plugin Contributor PluginOps

    (@pluginops)

    5 years, 7 months ago

    There is no feature in the plugin to send emails to subscribers because most email clients like gmail,ymail etc, treat emails sent from un encrypted mail servers as spam and block them.

    For this feature you will have to use an email marketing service.

    Thread Starter tech_mind

    (@tech_mind)

    5 years, 7 months ago

    I am using Mailchimp for this.

    Thanks

    Plugin Contributor PluginOps

    (@pluginops)

    5 years, 7 months ago

    Integrations with email marketing services like MailChimp is available in premium version.

    Thread Starter tech_mind

    (@tech_mind)

    5 years, 7 months ago

    Okay Thanks,
    I am having one more question.

    Will it show to the person who has already subscribed?

    Thanks

    Plugin Contributor PluginOps

    (@pluginops)

    5 years, 7 months ago

    For 30 days it will not popup again for subscribers, and it stay hidden for 24 hours for users who click close button.

    You can also change these options from right options panel under custom placement shortcode.

    Thread Starter tech_mind

    (@tech_mind)

    5 years, 7 months ago

    Thanks for the information.

Viewing 9 replies - 1 through 9 (of 9 total)
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