Plugin Is Not Counting Share Counts

  • Resolved Jivansutra

    (@ppsren)


    10 months, 3 weeks ago

    Hi, your plugin is not working properly. Pinterest Sharing is not working for my site. Even dialog box is not opening. I shared 10 PINS on Pinterest from my website but not a single share appeared in share counts. However, in earlier versions, there was no such problem.

    While authentication is working for FB, TW, and LinkedIn but Facebook share count is not working also. I shared a post on my other social media platform using the plugin, but the count was not increased. It seems share count is not working for any of the social media platform. Patheitc experience. What could be the reason? Please help…

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Abdul Wahab

    (@abdulwahab610)

    10 months, 2 weeks ago

    Hey, @ppsren

    We sincerely apologize for the delay in responding to your ticket. We truly appreciate your patience.

    Regarding the issue you’re facing with Pinterest sharing and share counts not updating across platforms, we’ll thoroughly review this on our end and keep you updated. Based on your description, the issue could be due to:

    • API limitations or changes from social media platforms (Facebook, Pinterest, etc.). Sometimes, platforms update their policies, affecting share counts.
    • Cache-related issues where old data might not be reflecting updated share counts.
    • A potential conflict with another plugin or theme that might be interfering with the functionality.

    We’ll investigate this further and get back to you as soon as possible with an update.

Viewing 1 replies (of 1 total)

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