Plugin breaks multisite if activated on the network or the main site

  • Resolved hellpunch

    (@hellpunch)


    3 years, 9 months ago

    If you activate the plugin on a multisite installation NETWORK, it breaks the website giving the generic wordpress critical error on site.

    Same happens if you activate the plugin on the main site ONLY. If activated (example.com), it breaks the site giving as usual the critical error.

    Also, subdomains of the multisite, don’t load the plugin editing page. For example, i have trouble loading the editing page on a xxx.example.com (page is blank) when the plugin is activated only on xxx.example.com. At least there, it doesn’t break the site.

    • This topic was modified 3 years, 9 months ago by hellpunch.
    • This topic was modified 3 years, 9 months ago by hellpunch.
    • This topic was modified 3 years, 9 months ago by hellpunch.
    • This topic was modified 3 years, 9 months ago by hellpunch.
    • This topic was modified 3 years, 9 months ago by hellpunch.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WebToffee

    (@webtoffee)

    3 years, 8 months ago

    Hi @hellpunch,

    Thank you for reaching out.

    We are sorry for the inconvenience caused. We will look into it and get back to you soon.

    Plugin Author WebToffee

    (@webtoffee)

    3 years, 8 months ago

    Hi @hellpunch,

    Thanks for waiting. We were not able to replicate the issue when we tested it in our test environment. It seems more like a site-specific issue. Could you please share your WooCommerce system status report (WooCommerce>status>system status report) via this link for a better understanding?

    Thread Starter hellpunch

    (@hellpunch)

    3 years, 8 months ago

    Uncaught Error: Class “WC_Emails” not found in *wp-content/plugins/decorator-woocommerce-email-customizer/decorator.php:386
    Stack trace:
    #0 *wp-includes/class-wp-hook.php(307): RP_Decorator->wt_change_style_storage_structure()
    #1 *wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
    #2 *wp-includes/plugin.php(476): WP_Hook->do_action()
    #3 *wp-settings.php(598): do_action()
    #4 *wp-config.php(107): require_once(‘…’)
    #5 *wp-load.php(50): require_once(‘…’)
    #6 *wp-admin/admin.php(34): require_once(‘…’)
    #7 *wp-admin/plugins.php(10): require_once(‘…’)
    #8 {main} thrown in *wp-content/plugins/decorator-woocommerce-email-customizer/decorator.php on line 386

    Here is the error

    Plugin Author WebToffee

    (@webtoffee)

    3 years, 8 months ago

    Hi @hellpunch,

    Greeting from WebToffee!

    Thanks for sharing the information. We have addressed the issue in the latest version of our plugin. Kindly update the plugin to the latest version (v1.2.2) and check. Let us know if anything.

Viewing 4 replies - 1 through 4 (of 4 total)

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