Play Button Appears but Won’t Play | WordPress.org

Resolved bonfirecollaborative
(@bonfirecollaborative)

6 years, 7 months ago

The player looks great but isn’t working. It recognizes the song, length, etc but the play button doesn’t work. Please help. Thank you!

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Author Brady Vercher
(@bradyvercher)

6 years, 7 months ago

Hi @bonfirecollaborative,

It looks like you’re trying to use an audio file protected by WooCommerce. When the audio player tries to load the audio file, the sever is returning a 403 - Forbidden response.

I noticed you switched to the core audio players and are having the same issue. You’ll need to be sure the files are publicly accessible in order for them to be playable.

Cheers,
Brady
daniellepijpers
(@daniellepijpers)

6 years, 5 months ago
HI, I have a similar problem (or similar to another subject). I see tracks, they can be played in the dashboard/page itself. But on my website the track won’t start playing: daniellepijpers.com
For example here: http://www.daniellepijpers.com/music/the-drummer-inside-2020/
It used to work… now I already disabled some plugins, but it is still not working.
help is welcome.
- This reply was modified 6 years, 5 months ago by daniellepijpers.
Plugin Author Brady Vercher
(@bradyvercher)

6 years, 5 months ago

Hi @daniellepijpers, it doesn’t look like you’re using Cue on your site, although you are using one of our themes. The version of Marquee you’re using is a few years old, so you probably need to update to get the audio working again.

Thanks,
Brady

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Play Button Appears but Won’t Play’ is closed to new replies.

In: Plugins
3 replies
3 participants
Last reply from: Brady Vercher
Last activity: 6 years, 5 months ago
Status: resolved