PHP Fatal Error when updating plugin

  • Resolved fsollitt

    (@fsollitt)


    6 months ago

    When I update the plugin it gives me the following error.

    “NOTICE: PHP message: PHP Fatal error: Cannot declare class Nps_Survey, because the name is already in use in /home/wplive/web/wp-live/wp-content/plugins/header-footer-elementor/inc/lib/nps-survey/classes/nps-survey-script.php on line 12”

    WordPress also crashes and doesn’t display footer or header on website. When this happens and wordpress boots in safe mode. I then have to revert the plugin back to older version in order for it to work

Viewing 3 replies - 1 through 3 (of 3 total)
  • Ankush Thakare

    (@iankusht)

    6 months ago

    Hi @fsollitt,

    Thanks for the update! The error you’re seeing usually happens when multiple BSF plugins (like Ultimate Addons, Astra, etc.) are running older versions, causing a conflict with a shared class.

    To fix this, we recommend:

    1. Taking a full backup of your site.
    2. Updating all BSF plugins and themes to their latest versions.

    This ensures all products use the same uses the same library version and prevents such errors.

    Let us know how it goes! Happy to help further if needed.

    Kind Regards,
    Ankush Support Team, UAE Plugin

    Thread Starter fsollitt

    (@fsollitt)

    5 months, 4 weeks ago

    That’s worked! Thanks so much

    • This reply was modified 5 months, 4 weeks ago by fsollitt.
    Ankush Thakare

    (@iankusht)

    5 months, 3 weeks ago

    HI @fsollitt, You’re most welcome! 😊

    I’m really glad to hear that everything is working smoothly now. If you ever run into anything else or need help with another feature, feel free to reach out we’re always here to help!

    Kind Regards,
    Ankush Support Team, UAE Plugin

Viewing 3 replies - 1 through 3 (of 3 total)

You must be logged in to reply to this topic.