PHP Fatal Error: Class ‘Genesis_Admin_Boxes’ not found

  • Resolved Edge

    (@artofedge)


    7 years, 11 months ago

    Hello,

    I have this slider installed on my website, and suddenly yesterday I started getting a HTTP ERROR 500.

    I talked to the support team for our site install, and they said the following error is being generated by this plugin, and is causing the issue:

    PHP Fatal error: Class ‘Genesis_Admin_Boxes’ not found in /nas/content/live/storysummit2/wp-content/plugins/wpstudio-testimonial-slider/inc/gts-admin.php on line 16

    What can be done about this? Thanks for your help!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Frank Schrijvers

    (@frankschrijvers)

    7 years, 11 months ago

    My first guess is that you see this error when switching to a non-Genesis theme with the plugin active. Have you updated Genesis to the latest version?

    Thread Starter Edge

    (@artofedge)

    7 years, 11 months ago

    Hi Frank,

    The theme switch does seem to be the likely cause, as I had sent the site over to a support team to check a different issue, and the site seems to have gone down after they switched to the default Twenty-Seventeen theme.

    But my version of Genesis is the latest one that is showing as available (2.6.1).

    Paulussie1965

    (@paulussie1965)

    7 years, 6 months ago

    We had the exact same problem; rename/delete/move the wpstudio-testimonial-slider plugin folder and everything’s back up again.

    Plugin Author Frank Schrijvers

    (@frankschrijvers)

    7 years, 6 months ago

    This issue is fixed in the latest version of the plugin (1.2.6)

Viewing 4 replies - 1 through 4 (of 4 total)

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