@htmgarcia
While I know you have the best of intentions, forum policy is that you not ask users for admin or server access. Users on the forums are not your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.
If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.
Thankfully are other ways to get information you need:
*Ask the user to install the Health Check plugin and get the data that way.
*Ask for a link to the http://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
*Ask the user to create and post a link to their phpinfo(); output.
*Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
*Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site visitors).
*Ask the user for the step-by-step directions on how they can reproduce the problem.
You get the idea.
We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.
When you help users here and in public, you also help the next person with the same problem.
Hi @coler7
to ensure that the improvements and fixes added to the shared package are reflected in the next version, user feedback is very valuable to us. We sincerely appreciate your comments.
Regards
Thread Starter
Cole
(@coler7)
Hello,
We’ll plan to test the new version on our test server within the next week. When we tested v3.100.1 last week, it unfortunately didn’t resolve the performance issues–only downgrading to v3.98 addressed them. That said, I’m happy to try the latest release again and can provide a screencapture of the issue if that would be helpful for you to review/troubleshoot.
Thanks @coler7 !
You can download it from here. Install it as you would with any new plugin. It will update over your installed MetaSlider version. Another user tested the same package and was able to resolve the performance issues.
Since your feedback is important, please let us know the results after your testing.
Regards
