Pending payment

Resolved nimonogi
(@nimonogi)

8 months ago

Hello,

First i want to say thank you for the excellent plugin. Much needed for anyone with a woo store.

I noticed that orders with failed payments, which are set as Pending payment, do not receive the followup emails. Is this by design or I have a misconfiguration in my setting?

Those orders from my experience are more likely to complete the order later and should be included in the abandond follwup emails. Is there any way to do that?

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support Herman Asrori (BSF)
(@bsfherman)

7 months, 4 weeks ago

Hi @nimonogi,

There’s an option to exclude emails from being sent for specific order statuses. Refer to this screenshot, please.

If this answers your query, please mark this thread as Resolved.

Kind regards,
Herman 😊

Thread Starter nimonogi
(@nimonogi)

7 months, 4 weeks ago

I guess my question is, are pending payment orders which failed payment during checkout, treated as abandoned by your plugin?

Plugin Support Aamir
(@aamiribsf)

7 months, 3 weeks ago

Hi @nimonogi,

As my colleague mentioned, it depends on which order statuses are excluded in the plugin settings. If the status for failed or pending payment orders is excluded there, those orders will not be captured as abandoned.

Best regards,

Thread Starter nimonogi
(@nimonogi)

7 months, 3 weeks ago

This is what I am trying to say. Pending orders are not excluded but they do not receive the emails.

Plugin Support Aamir
(@aamiribsf)

7 months, 2 weeks ago

Hi @nimonogi,

Thank you for clarifying. Since pending orders are not excluded in your setup but the emails are still not being sent, we’ll need to take a closer look at your configuration to investigate further.

Could you please open a support ticket with us and share the site details along with the exact steps to replicate the issue? Here’s the link to open a ticket: https://cartflows.com/support/

This will help us review your setup directly and provide a more accurate solution.

Best regards,

Plugin Support Aamir
(@aamiribsf)

7 months ago

Hello @nimonogi,
We haven’t heard back from you in a while, so we’ll go ahead and mark this thread as resolved. If you run into any other issues or have more questions while using our product, please don’t hesitate to start a new thread.
Best regards,

Viewing 6 replies - 1 through 6 (of 6 total)

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