Paypal through plugin doesn’t recognize our account

Hello,

When attempting to connect to Paypal through your plugin, I get a little pop up window to log in.

At first it suggests to create an account. But I click on “login” where it says, “Already have an account?”

I enter an email to an existing Paypal Business account which definitely exists.

I enter the country (Canada).

I get taken to a page to “create” an account or login.

I click to login.

I enter a very legitimate Paypal Business account email, which I can definitely log in to in a different browser tab (using Chrome for everything, not incognito).

I enter the very legitimate password that definitely works in a different browser tab.

The little Paypal window (for connecting to the plugin) says “Some of your information isn’t correct. Please try again.” See screenshot: https://cloudup.com/cC0lnQw8lqn

I open a new browser tab and use the exact same information to log in to our Paypal Business account, and it works.

If I click “forgot password” I get a message that says “There’s no account associated with this email. Try another email address or create a new account.” See screenshot: https://cloudup.com/cvMTtzGiODq

That message is absolutely not true. I am logged in to the PayPaypal business account in another browser tab while attempting to connect PayPal to the plugin.

Can someone help explain or fix this?

Please note: our account type in PayPal is “business.” However, we qualify for the charity rate. See screenshot: https://cloudup.com/cS_IO_hz38s

• This topic was modified 2 years, 7 months ago by joycegrace.