PayPal Checkout

  • Resolved Tilo

    (@netsales)


    9 months, 3 weeks ago

    Hello,
    Some update messed up the PayPal checkout process. This is how it is currently (smartphone only).

    and this is what it should look like (desktop)

    WP Rocket, which was the cause, was also disabled, but that didn’t change anything.
    I’m asking for a solution.
    Thank you.

    • This topic was modified 9 months, 3 weeks ago by Tilo.
    • This topic was modified 9 months, 3 weeks ago by Tilo.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Clayton R

    (@mrclayton)

    9 months, 3 weeks ago

    Hi @netsales

    I reviewed your checkout page and you appear to have a malicious script on your site that’s rendering a fake Stripe card form where the PayPal payment method is displayed. You should contact your hosting provider immediately and have them perform an audit of your site so the offending script can be removed.

    Kind Regards

    Thread Starter Tilo

    (@netsales)

    9 months, 3 weeks ago

    Hi,
    I found a piece of malware using WordFence and deleted it. Unfortunately, this didn’t solve the problem. I also contacted the hosting provider, but they didn’t find anything either.
    I’m stuck and need help.
    It’s definitely very strange why the credit card overlay only appears on mobile devices. It may have been intentionally programmed this way so that it’s not noticeable in the normal front-end.
    I’m hoping for some help. Perhaps someone has the same problem and has a solution.

    Plugin Author Clayton R

    (@mrclayton)

    9 months, 3 weeks ago

    Hi @netsales

     I also contacted the hosting provider, but they didn’t find anything either.

    I would push back on your hosting provider and ask them for help in finding the malicious script.

    It’s definitely very strange why the credit card overlay only appears on mobile devices.

    I see it active on all devices, not just mobile. I would start with disabling plugins to see if the script was inserted there and then try using a default theme. If that doesn’t resolve it, check if you have a code snippet plugin where it’s been inserted.

    Kind Regards

Viewing 3 replies - 1 through 3 (of 3 total)

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