Hi @staats_,
Thanks for reaching out!
It sounds like your issue relates to payouts through Stripe. Just to clarify, the core WooCommerce plugin doesn’t directly manage payment processing or payouts, those are handled through payment extensions such as WooPayments or Stripe for WooCommerce.
If you’re using WooPayments, please let us know, we can help you further here.
If instead you’re using the Stripe for WooCommerce plugin, that extension has a dedicated support forum where the team can look into this more closely:
https://wordpress.org/support/plugin/woocommerce-gateway-stripe/
Keeping questions in the right forum helps ensure they reach the specialists best equipped to help.
Yes i am using woopayments
Hi @staats_,
Thanks for confirming that you are using WooPayments. Since this is the case, please contact us directly so our WooPayments Happiness Engineers can assist you further and take a closer look at your account.
You can reach them through this link: https://woocommerce.com/my-account/contact-support/
Make sure you are logged in to your WooCommerce.com account before submitting your request.
<h6 class=”sr-only”>ChatGPT zei:</h6>
Thank you, I’ll try contacting them. I just created an account on WooCommerce, but I can’t connect my shop…
Hi there!
You do not need to connect your store to WooCommerce.com in order to create a support ticket, you only need to create a WooCommerce.com account and submit the ticket.
However, to assist you further, could you please provide more details about the issue you are facing while trying to connect your shop to your WooCommerce.com account?
In the meantime, here is a guide that explains how to connect your store:
https://woocommerce.com/document/connect-your-store-to-a-wordpress-com-account/
I hope this helps!
When I click the “Connect site” button, it asks me to log in to my WordPress website. After I log in, it just takes me to my WordPress dashboard and nothing else happens.
Hi there!
Thank you for the update, To resolve the issue, please try the following steps:
- Clear your browser cache.
- In the same browser, log in to your WordPress.com account.
- Deactivate any caching plugins on your WordPress site temporarily.
- Go to WooCommerce → Status → Tools and Clear WooCommerce.com cache.
- After that, access this link Woocommerce login link:
- Once you are logged into WooCommerce.com using your WordPress.com account, try connecting your site again using the same browser.
Following these steps ensures your login session is correctly recognized and should allow the “Connect Site” process to complete.
I hope this helps
I’m getting the same issue again — it asks me to log in to my site, and after logging in, it just takes me to my WordPress dashboard instead of connecting the site.
Hi there,
Thanks for the update!
To better understand what’s happening, could you please record a short video showing the exact steps you take and what happens afterward? This will help us see the behavior on your end and investigate further.
You can use a free tool like:
Also, when trying again, please test in a private/incognito window to rule out any browser cache or session issues.
Once you have the video, just share the link here and we’ll take a closer look
It’s been a while since we heard back from you for this reason we are closing this thread.
If WooCommerce has been useful for your store and you appreciate the support you’ve received, we’d truly appreciate it if you could leave us a quick review here:
https://wordpress.org/support/plugin/woocommerce/reviews/#new
