Payment Methods Disabled or Not Loading

Hello,

We’ve recently noticed that for some reason, customers are experiencing this issue where gpay is disabled and the Other Payment Methods section does not load its usual form.

This is only occurring to a small number of customer interactions.

The customers who are experiencing this problem have all successfully ordered products before, even very recently.

From what I can tell it is only affecting specific customer accounts, I’ve tried switching between accounts and the products in question load the forms and gpay on different accounts.

Could you help us figure out what might be happening here?

I’ve pasted the system report below.

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WooCommerce.com: ✔<br>Enforce Approved Product Download Directories: ✔<br>HPOS feature enabled: ✔<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: ✔<br>Enabled Features: analytics<br>marketplace<br>order_attribution<br>site_visibility_badge<br>remote_logging<br>blueprint<br>point_of_sale<br>custom_order_tables<br><br><br>### Logging ###<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 90 days<br>Level threshold: –<br>Log directory size: 1 GB<br><br>### WC Pages ###<br><br>Shop base: #10344 - /shop/<br>Cart: #10050 - /cart/ -  Contains the woocommerce/cart block<br>Checkout: #10051 - /checkout/ -  Contains the woocommerce/checkout block<br>My account: #10052 - /my-account/ -  Contains the &#091;woocommerce_my_account] shortcode<br>Terms and conditions: #10865 - /terms-and-conditions-of-use/<br><br>### Theme ###<br><br>Name: Coveted Cover<br>Version: 1.0.0<br>Author URL: http://www.bizango.com<br>Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>Theme type: Classic theme<br>WooCommerce Support: ✔<br><br>### Templates ###<br><br>Overrides: coveted_cover/woocommerce/archive-product.php<br>coveted_cover/woocommerce/myaccount/form-edit-address.php<br>coveted_cover/woocommerce/single-product/add-to-cart/simple.php version 7.0.1 is out of date. The core version is 10.2.0<br>coveted_cover/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php version 7.0.1 is out of date. The core version is 10.2.0<br>coveted_cover/woocommerce/single-product/add-to-cart/variation.php<br>coveted_cover/woocommerce/single-product.php version - is out of date. The core version is 1.6.4<br><br>Outdated Templates: ❌<br>					<br>					<br>						Learn how to update					 |<br>					<br>						<br>					<br>					<br>						Clear system status theme info cache<br><br>### Subscriptions ###<br><br>WCS_DEBUG: ✔ No<br>Subscriptions Mode: ✔ Live<br>Subscriptions Live URL: https://covetedcover.com<br>Subscriptions-core Library Version: 8.3.0<br>Subscriptions Template Theme Overrides: coveted_cover/woocommerce/myaccount/my-subscriptions.php<br>coveted_cover/woocommerce/myaccount/subscription-details.php<br><br>Subscription Statuses: wc-active: 1289<br>wc-cancelled: 563<br>wc-on-hold: 64<br>wc-pending: 8<br>wc-pending-cancel: 34<br><br>WooCommerce Account Connected: ✔ Yes<br>Active Product Key: ✔ Yes<br>Custom Retry Rules: ✔ No<br>Custom Retry Rule Class: ✔ No<br>Custom Raw Retry Rule: ✔ No<br>Custom Retry Rule: ✔ No<br>Retries Migration Status: ✔ Completed<br>Report Cache Enabled: ✔ Yes<br>Cache Update Failures: ✔ 0 failure<br><br>### Store Setup ###<br><br>Country / State: United States (US) — Washington<br><br>### Subscriptions by Payment Gateway ###<br><br>Credit Cards (Stripe) by Payment Plugins: wc-active: 1163<br>wc-cancelled: 493<br>wc-on-hold: 53<br>wc-pending: 8<br>wc-pending-cancel: 29<br><br>Apple Pay (Stripe) by Payment Plugins: wc-active: 49<br>wc-cancelled: 42<br>wc-on-hold: 5<br>wc-pending-cancel: 1<br><br>Google Pay (Stripe) by Payment Plugins: wc-active: 67<br>wc-cancelled: 28<br>wc-on-hold: 6<br>wc-pending-cancel: 3<br><br>PayPal Gateway By Payment Plugins: wc-active: 2<br>wc-pending-cancel: 1<br><br><br>### Payment Gateway Support ###<br><br>Credit Cards (Stripe) by Payment Plugins: 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Count: 0<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>experimental-iapi-mini-cart<br>experimental-iapi-runtime<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>use-wp-horizon<br>rest-api-v4<br><br>Daily Cron: ✔ Next scheduled: 2026-01-27 18:07:51 -08:00<br>Options: ✔<br>Notes: 130<br>Onboarding: skipped<br><br>### Action Scheduler ###<br><br>Canceled: 1<br>Oldest: 2026-01-22 00:58:48 +0000<br>Newest: 2026-01-22 00:58:48 +0000<br><br>Complete: 47,251<br>Oldest: 2025-12-27 00:03:24 +0000<br>Newest: 2026-01-26 21:06:20 +0000<br><br>Pending: 1,347<br>Oldest: 2026-01-26 21:07:20 +0000<br>Newest: 2026-03-16 12:00:59 +0000<br><br><br>### Status report information ###<br><br>Generated at: 2026-01-26 13:07:39 -08:00<br>

Thank you for the support