• Resolved lemonxxl

    (@lemonxxl)


    Hello
    Many users complained yesterday. I was getting an error.
    “Payment failed due to a technical error, customer should try again”

    Thanks
    Darko

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support businessrevolutsupport_jordie

    (@jordiesimrev)

    Hello @lemonxxl

    Please reach out to our in App Help section and ask for your case to be escalated. To further debug this we would need you to share information that should not be shared on a public forum

    Follow these steps to reach out to our help section:

    – Open the Revolut Business App
    – Click on your account name on the top left of your screen.
    – Open “Help” section.
    – Scroll down until you see “Chat” option.
    – Click on “Start new chat” (chat bubble icon)

    When asking to escalate please give the link to this forum thread so we will be able to easily identify you and prioritise.

    Kind regards,
    Jordie

    Thread Starter lemonxxl

    (@lemonxxl)

    HI,
    I thought it might be a global problem. Thanks for the quick response.

    Darko

    Plugin Support businessrevolutsupport_jordie

    (@jordiesimrev)

    Hello @teokouris,

    If you’re okay with it, feel free to share your webshop here so I can take a look.
    Please also make sure to follow the steps described above.

    Kind regards,
    Jordie

Viewing 3 replies - 1 through 3 (of 3 total)

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