Partial refund

jasperpeeters
(@jasperpeeters)

5 years, 3 months ago

We are testing the Mangopay Plugin with WordPress & Woocommerce. Our setup is a C2C Marketplace.

When a user places an order of 2 articles, the workflow of a partial refund is not clear to me. The order could consist of products of 2 different sellers. Therefore it is possible, that 1 part of the order has to be cancelled / refunded.

Under WooCommerce – Orders I can see that particular order, and I can refund one product of the whole order within that view. On the mangopay dashboard I can see how the refund payment is initiated and successfully done.

So far so good.

But now I want to “complete” the order with the remaining one (valid) product. If I switch the Order-state to “Completed” I can see on the Mangopay Dashboard, that a transfer of BOTH products is initiated (including the one which was refunded).

Is there an other way to finalize that order (containing a “valid” product and one which was already refunded)?

Many thanks in advance!

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Author mangopay
(@mangopay)

5 years, 2 months ago

Hi @jasperpeeters
We are looking into this scénario.
We’ll keep you updated.
Max

Thread Starter jasperpeeters
(@jasperpeeters)

5 years, 2 months ago

Thank you Max @mangopay – appreciated!

Plugin Author Yann at WP&Co
(@ydubois)

5 years, 2 months ago

Hi @jasperpeeters

We are looking into the issue, but could you please specify:

– Which versions of WC-Vendors you are using (free or Pro) + version number
– Version of WooCommerce
– Version of WordPress
– Version of the MANGOPAY plugin

Thanks

Thread Starter jasperpeeters
(@jasperpeeters)

5 years, 2 months ago

Hi Yann,

these are the used versions:

– MANGOPAY WooCommerce plugin 3.3.4
– WC Vendors 2.2.1
– WC Vendors Pro 1.7.6
– WooCommerce 4.7.0
– WordPress 5.5.3

Let me know if you need more details.

Thanks!

Thread Starter jasperpeeters
(@jasperpeeters)

5 years, 2 months ago

Hello @mangopay @ydubois

Is there any news on this topic? Have you been able to reproduce the problem?

Thanks & kind regards

crindel
(@crindel)

4 years, 9 months ago

@jasperpeeters
Did you hear anything from them yet?
I am having the same problem.

Maybe you have found a temporary work around.

Bedankt!

Thread Starter jasperpeeters
(@jasperpeeters)

4 years, 9 months ago

Hi @crindel ,
unfortunately no I heard nothing since then. I went forward with hacking around in the SRC which is obviously not my preferred solution. I saw your recent thread and I am eager to hear if that provides something new.
BR, Jasper