Hello @gurp34,
Thank you for reaching out,
We have not received any similar reports so far, and we cannot reproduce that issue on our end. Would you please provide us with some screenshots or a short video, and images of the errors you faced step by step?
You can upload your files to one of the following online services:
https://postimages.org
https://imgbb.com
https://loom.com
https://drive.google.com
However, it seems it’s a plugin conflict.
For troubleshooting, please do the following steps and let us know the results:
0. Enable the primary theme(if you are using a child theme).
1. Head over to WP Dashboard > Plugins.
2. Deactivate all plugins.
3. Then, first, activate Ocean Extra plugin.
4. Check your issue.
5. Then, activate your plugins one by one
6. After activation of any plugins, check your issue
Note 1: You can try troubleshooting on the staging website/or on a fresh installation and ensure that you are using the latest version of the theme and plugins(before updating, please get a full backup from your website).
Note 2: If you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes. Also, remember to click on the regenerate all assets file and data in Elementor > Tools(if you have Elementor).
I hope it helps.
Best Regards
