Hello,
Thank you for reaching out.
Could you please confirm which version of the Advanced Accordion Gutenberg Block plugin you are using? Is it the latest version? Also, when testing the issue, did you try deactivating all other plugins except for the Advanced Accordion Gutenberg Block to check if the problem still occurs?
This will help us determine if the issue is specific to the plugin or caused by a conflict with another plugin. Let us know, and we will be happy to assist you further.
Thread Starter
Boris
(@ispacecrusader)
Hi, thanks for getting back to me so quickly!
I’m using the latest version of the AAGB plugin (4.7.4)
I’ve done some more testing. What I see:
- All goes well if I disable all other plugins. And everything keeps going well until I activate the Spectra plugin (I hard-refreshed the page with CTRL+F5 after each change in plugins active).
- What happens then is that the more I click on different items on the page (in wp-admin), the slower the page becomes. At first, it’s just as quick as the rest, but after a dozen or so clicks in different accordions, the page starts reacting sluggishly.
- The problem disappears as soon as I disable Spectra and refresh the page with CTRL+F5.
Hello, Thank you for getting back to us with the detailed explanation.
We tested the Spectra – WordPress Gutenberg Blocks plugin with the Advanced Accordion Gutenberg Block in both our local and live environments but could not replicate the issue you described. To better assist you, please let us know which theme you’re using. Additionally, can you provide information about your server environment (Nginx or Apache, and PHP version)?
While we couldn’t identify this issue during our testing, if we manage to reproduce the problem in any scenario, we will prioritize resolving it as quickly as possible.
Looking forward to your response.
Thread Starter
Boris
(@ispacecrusader)
Hi,
yes:
PHP version 8.3.14
Web server: LiteSpeed
Theme: Astra (pro)
Let me know if you need anymore information!
Hello @ispacecrusader ,
Based on the server environment details you’ve provided (PHP version 8.3.14 and LiteSpeed server), we suggest testing the setup in a fresh environment with a different web server configuration. This will help us determine whether the issue is related to the current server settings.
Please try setting up a fresh environment with a different web server, such as Apache, Nginx and let us know if the issue persists. This will help us narrow down the cause of the problem.
Alternatively, it would be extremely helpful if you could provide temporary access to a test environment. This will allow us to conduct a deeper investigation and address the issue more effectively.
Thread Starter
Boris
(@ispacecrusader)
Hi Sajjad,
I have no means of setting up a site without LiteSpeed, as my whole hosting system runs on it.
I did set up a staging copy of the site so we can test without any consequence for the live website. I’ll be happly to supply you with access. Where should I send the credentials?
You can share the credentials at this email: [email protected]
Were you able to fix this problem? I am having it too. It runs so slowly on the back end that I’m hesitant to go in and edit all the pages using this plugin. It would take all day 🙁 Front end works fine.
Apache Version 2.4.62, PHP version 8.3.15, Operating System linux, Theme Barbel Premium.
I have no idea how to set up a testing environment.
Hi @kjc1900 ,
Thank you for reaching out. We understand how frustrating it can be to work with a slow backend. The issue might be caused by a conflict with another plugin. Could you please try temporarily deactivating all other plugins except for Advanced Accordion Gutenberg Block and check if the backend performance improves?
If the issue is resolved after deactivating the other plugins, you can reactivate them one by one to identify the conflicting plugins. Please let us know the results so we can assist you further.
Looking forward to your update.
Thread Starter
Boris
(@ispacecrusader)
@kjc1900 – the problem has not yet been solved on my site, despite attempts from @spiderthemes247 on my staging environment. In the end I let it go, as the pages don’t require much editing.
What I did find was that the pages in the backend were getting slower and slower, until I saved the page and refresh it (CTRL+F5). Then it would be back up to normal speed, and start slowing down further and further as I made more edits.
@spiderthemes247 – perhaps this is a clue for you? Could it be that the plugin is using and not releasing RAM or some cache memory? As you know and have tested on my platform, disabling all other plugins and switching themes did not make any difference.
Hi,
Thank you for your patience and for sharing your observations.
We have thoroughly tested the Advanced Accordion Gutenberg Block plugin on multiple devices, different web servers (including Apache and Nginx), as well as in both local and live environments. However, we have not been able to replicate the performance issue you are experiencing. In all our test scenarios, the plugin functions smoothly without any noticeable slowdowns in the backend.
That said, based on your findings, it’s possible that the issue might be related to how memory or caching is being handled within your specific hosting environment. The fact that refreshing the page (CTRL+F5) temporarily resolves the slowdown suggests that there could be a caching or resource management issue at play.
If you have any additional insights, we would be happy to explore further. Let us know how you’d like to proceed.
