Over reactive protection is not great - [Jetpack Protect] Review | WordPress.org

J Dodge
(@jlpogonotrophics)

9 months, 3 weeks ago

Regardless of settings, adding my IP address to safe IPs, I am blocked from logging into my site every time. I have read numerous posts and articles about this issue to troubleshoot. This is not acceptable! Because of this issue, I have to remove Jetpack. This is also on top of getting constant notices that my site is down, then up, then down, then up…. even while interacting with my site. I have looked into my hosting service, where I have 4 other website functioning, 3 with Jetpack, and there is no evidence of issues. Just this one site…. I am not sure what the issue is, but Jetpack isn’t helping me.

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Plugin Support Stef (a11n)
(@erania-pinnera)

9 months, 2 weeks ago
Hi there, @jlpogonotrophics,

We’re sorry to hear about your not positive experience with Jetpack, to a point that you had to deactivate the plugin completely.

Based on your feedback, there might be two issues we could address:
- There might be indeed an “over-protective” settings in Jetpack, along with other server-based settings, that might be lokcing out of your site. This should be fixable 🙂
- <span style=”box-sizing: border-box; margin: 0px; padding: 0px;”>The notifications you are getting are from the </span>Monitor feature. We can investigate and understand why Jetpack is sending you those alerts. This is also fixable.
<span style=”box-sizing: border-box; margin: 0px; padding: 0px;”>If you’re willing to give Jetpack another try, please reinstall, activate, and connect the plugin. Then, contact us again in this forum, and we’ll be more than happy to disc</span>uss these with you. Thanks!

Viewing 1 replies (of 1 total)

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Last reply from: Stef (a11n)
Last activity: 9 months, 2 weeks ago