Orders showing “processing” | WordPress.org

Resolved sshahid12
(@sshahid12)

1 year, 4 months ago

Hello,

some of our orders are showing processing although they should be marked complete. They have already been going through many renewals and been marked complete.

Can you please advice why that is happening?

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support jmatiasmastro
(@jmatiasmastro)

1 year, 4 months ago

@sshahid12 Hi mate, could you please tell us which payment gateway you are using?

Best regards.

Thread Starter sshahid12
(@sshahid12)

1 year, 4 months ago

We are using stripe payment gateway.

Plugin Support jmatiasmastro
(@jmatiasmastro)

1 year, 4 months ago

@sshahid12 Ok mate, could you please tell us the version of our plugin (free and/or pro), woocommerce and wordpress?

Best regards, Quadlayers Support Team.

Thread Starter sshahid12
(@sshahid12)

1 year, 4 months ago

Hi

it was last updated to 3.3.6 on October 24 2024.

Today I will also update the plugin to 3.3.7. Could it be related to the update?

Alexanne
(@alexannee)

1 year, 3 months ago

Do you still have issue with this? I have the exact same problem, and updating the plugin has not fixed it.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Orders showing “processing”’ is closed to new replies.

5 replies
3 participants
Last reply from: Alexanne
Last activity: 1 year, 3 months ago
Status: resolved