Orders missing

Resolved

manet2000ro

(@manet2000ro)

Hi there,

Orders from the past few weeks started to disappear from our woocommerce store randomly. They still show up at our payment processor szamlazz.hu. New orders come in, emails work.

Thanks in advance for any help.

System status report:

` WordPress Environment

WordPress address (URL): http://novenyikonferencia.hu
Site address (URL): http://novenyikonferencia.hu
WC Version: 8.0.3
REST API Version: ✔ 8.0.3
WC Blocks Version: ✔ 10.6.6
Action Scheduler Version: ✔ 3.6.1
Log Directory Writable: ✔
WP Version: 6.3.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: – Server Environment

Server Info: LiteSpeed
PHP Version: 8.2.8
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.87.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 10.6.14-MariaDB-cll-lve
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ Database

WC Database Version: 8.0.3
WC Database Prefix: wp_
Total Database Size: 208.06MB
Database Data Size: 201.71MB
Database Index Size: 6.35MB
wp_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wp_ak_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_comments: Data: 0.09MB + Index: 0.02MB + Engine MyISAM
wp_duplicator_packages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_frmt_form_entry: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_frmt_form_entry_meta: Data: 0.28MB + Index: 0.13MB + Engine MyISAM
wp_frmt_form_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_frmt_form_views: Data: 0.11MB + Index: 0.17MB + Engine MyISAM
wp_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_loginizer_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_mepr_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mepr_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mepr_members: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wp_mepr_rule_access_conditions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mepr_subscriptions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mepr_subscription_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mepr_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mepr_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mepr_transactions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mepr_transaction_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 3.75MB + Index: 0.09MB + Engine MyISAM
wp_postmeta: Data: 149.26MB + Index: 0.79MB + Engine MyISAM
wp_posts: Data: 42.07MB + Index: 0.21MB + Engine MyISAM
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_trp_gettext_hu_hu: Data: 1.52MB + Index: 0.70MB + Engine InnoDB
wp_trp_gettext_original_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_trp_gettext_original_strings: Data: 3.52MB + Index: 2.52MB + Engine InnoDB
wp_trp_original_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_trp_original_strings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_usermeta: Data: 0.12MB + Index: 0.08MB + Engine MyISAM
wp_users: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.07MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_emails_log: Data: 0.20MB + Index: 0.03MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_prominent_words: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yoast_seo_links: Data: 0.04MB + Index: 0.01MB + Engine MyISAM Post Type Counts

ae_global_templates: 1
attachment: 234
e-landing-page: 1
elementor_library: 17
extb_post_css: 3
extb_post_footer: 1
extb_post_header: 2
extb_post_json: 19
extb_post_main: 10
extb_post_sidebar: 5
forminator_forms: 2
language_switcher: 2
nav_menu_item: 17
oembed_cache: 1
page: 31
polylang_mo: 2
post: 12
product: 8
revision: 2482
shop_coupon: 3
shop_order: 14
shopengine-template: 2
viwec_template: 15
wc_membership_plan: 2
wc_user_membership: 99
work: 6
wp_global_styles: 1
wpcf7_contact_form: 1
wpforms: 1 Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔ Active Plugins (35)

All-in-One WP Migration: by ServMask – 7.78
Typing Effect: by 93digital – 1.3.6
Anywhere Elementor: by WPVibes – 1.2.9
Apollo13 Framework Extensions: by Apollo13Themes – 1.9.0
Better Notifications for WP: by Made with Fuel – 1.9.3
Code Snippets: by Code Snippets Pro – 3.4.2
Contact Form 7: by Takayuki Miyoshi – 5.8
Custom Emails for WooCommerce: by WPFactory – 2.2.8
Disable WP Notification: by Sourabh Agrawal – 3.1
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
Duplicator: by Duplicator – 1.5.5.1
Elementor Pro: by Elementor.com – 3.13.0
Elementor: by Elementor.com – 3.15.3
Email Template Customizer for WooCommerce: by VillaTheme – 1.2.0
EmbedPress: by WPDeveloper – 3.8.5
Forminator: by WPMU DEV – 1.25.2
Site Kit by Google Dev Settings: by Google – 0.4.2
Site Kit by Google: by Google – 1.110.0
Imagify: by Imagify – Optimize Images & Convert WebP – 2.1.1
Integration for Szamlazz.hu & WooCommerce: by Viszt Péter – 5.8
LiteSpeed Cache: by LiteSpeed Technologies – 5.6
WooCommerce Paylike Gateway: by Derikon Development – 4.0.0
SearchWP Live Ajax Search: by SearchWP
LLC – 1.7.6

ShopEngine Pro: by Wpmet – 2.2.1
ShopEngine: by Wpmet – 4.3.0
TranslatePress - Multilingual: by Cozmoslabs
Razvan Mocanu
Madalin Ungureanu
Cristophor Hurduban – 2.6.0

Under Construction: by WebFactory Ltd – 3.97
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.9.1
WooCommerce Memberships: by SkyVerge – 1.22.8
WooCommerce: by Automattic – 8.0.3 (update to version 8.1.1 is available)
Yoast SEO Premium: by Team Yoast – 17.3
Yoast SEO: by Team Yoast – 21.0
WP Enable WebP: by Louis Fico – 1.0
WP Mail SMTP Pro: by WP Mail SMTP – 3.8.0
WPForms Lite: by WPForms – 1.8.3.1 Inactive Plugins (20)

Akismet Anti-Spam: Spam Protection: by Automattic - Anti Spam Team – 5.2
Colibri Page Builder: by ExtendThemes – 1.0.232
Connect Polylang for Elementor: by Creame – 2.4.3
Duplicate Content Addon For Polylang: by khushwantsidhu – 1.1
Email Customizer for WooCommerce: by ThemeHigh – 2.5.8
Email Templates: by wpexpertsio – 1.4.2
GA Google Analytics: by Jeff Starr – 20230721
Hello Dolly: by Matt Mullenweg – 1.7.2
Hostinger: by Hostinger – 1.6.6
Hostinger AI Assistant: by Hostinger – 1.3.1
Loginizer: by Softaculous – 1.8.1
MemberPress Basic: by Caseproof
LLC – 1.9.25

Members: by MemberPress – 3.2.7
Polylang: by WP SYNTEX – 3.4.5
Really Simple SSL: by Really Simple Plugins – 7.0.8
Rife Elementor Extensions & Templates: by Apollo13Themes – 1.2.0
Smush: by WPMU DEV – 3.14.2
WP Content Copy Protection with Color Design: by Kazuki Yanamoto – 2.3.7
WP HTML Mail - Email Template Designer: by Hannes Etzelstorfer // codemiq – 3.4.1
WP Mail SMTP: by WP Mail SMTP – 3.9.0 Must Use Plugins (1)

Elementor Safe Mode: by Elementor.com – 1.0.0 Settings

API Enabled: –
Force SSL: –
Currency: HUF (Ft)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #13123 - /uzlet/
Cart: #13124 - /kosar/
Checkout: #13125 - /penztar/
My account: #13126 - /fiokom/
Terms and conditions: ❌ Page not set Theme

Name: Hello Elementor
Version: 2.8.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔ Templates

Overrides: – Memberships

Restriction mode:: Hide content only
Public content:: Products: 1 item
Excluded from discounts:: –
Membership plans:: 2 (1 published)
VIP Membership (draft):: Members: 0Access method: Manual assignment onlyAccess length: Unlimited
Növényi konferencia videók:: Members: 99Access method: Product(s) purchaseAccess length: Unlimited Számlázz.hu

PRO version: ✔
Path: /home/u990052914/domains/novenyikonferencia.hu/public_html/wp-content/uploads/wc_szamlazz
IPN URL: https://novenyikonferencia.hu/?wc_szamlazz_ipn_url=bb260aef4037cce6b67ecc8971a
Payment methods: Array
(
[bacs] => Array
(
[deadline] =>
[complete] =>
[proform] =>
[deposit] =>
[name] =>
[auto_disabled] =>
)

) Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2023-10-07 09:10:05 +02:00
Options: ✔
Notes: 173
Onboarding: completed Action Scheduler

Complete: 146
Oldest: 2023-09-05 13:30:07 +0200
Newest: 2023-10-06 13:02:45 +0200

Failed: 11
Oldest: 2023-04-25 12:38:51 +0200
Newest: 2023-09-17 08:48:03 +0200

Pending: 8
Oldest: 2023-10-06 13:04:27 +0200
Newest: 2023-10-13 13:02:45 +0200 Status report information

Generated at: 2023-10-06 13:04:30 +02:00
`

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Thread Starter manet2000ro
(@manet2000ro)

2 years, 5 months ago

Fatal error 1:

2023-09-18T21:49:11+00:00 CRITICAL Uncaught Error: Call to a member function update_meta() on bool in /home/u990052914/domains/novenyikonferencia.hu/public_html/staging/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php:295 Stack trace: #0 /home/u990052914/domains/novenyikonferencia.hu/public_html/staging/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php(168): ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->save_conditions() #1 [internal function]: ElementorPro\Modules\ThemeBuilder\Classes\Conditions_Manager->ajax_save_theme_template_conditions() #2 /home/u990052914/domains/novenyikonferencia.hu/public_html/staging/wp-content/plugins/elementor/core/common/modules/ajax/module.php(175): call_user_func() #3 /home/u990052914/domains/novenyikonferencia.hu/public_html/staging/wp-includes/class-wp-hook.php(310): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request() #4 /home/u990052914/domains/novenyikonferencia.hu/public_html/staging/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters() #5 /home/u990052914/domains/novenyikonferencia.hu/public_html/staging/wp-includes/plugin.php(517): WP_Hook->do_action() #6 /home/u990052914/domains/novenyikonferencia.hu/public_html/staging/wp-admin/admin-ajax.php(188): do_action() #7 {main} thrown in /home/u990052914/domains/novenyikonferencia.hu/public_html/staging/wp-content/plugins/elementor-pro/modules/theme-builder/classes/conditions-manager.php on line 295

Thread Starter manet2000ro
(@manet2000ro)

2 years, 5 months ago

Fatal error 2:

2023-09-12T16:38:18+00:00 CRITICAL Uncaught Error: Call to undefined method A13fe_Admin_Edit_Menu_Walker::get_supported_post_types() in /home/u990052914/domains/novenyikonferencia.hu/public_html/staging/wp-content/plugins/wordpress-seo-premium/classes/premium-orphaned-post-filter.php:188
Stack trace: 0 /home/u990052914/domains/novenyikonferencia.hu/public_html/staging/wp-content/plugins/wordpress-seo/admin/filters/class-abstract-post-filter.php(73): WPSEO_Premium_Orphaned_Post_Filter->get_post_types() 1 /home/u990052914/domains/novenyikonferencia.hu/public_html/staging/wp-includes/class-wp-hook.php(310): WPSEO_Abstract_Post_Filter->add_filter_links() 2 /home/u990052914/domains/novenyikonferencia.hu/public_html/staging/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters() 3 /home/u990052914/domains/novenyikonferencia.hu/public_html/staging/wp-includes/plugin.php(517): WP_Hook->do_action() 4 /home/u990052914/domains/novenyikonferencia.hu/public_html/staging/wp-admin/admin-ajax.php(45): do_action() 5 {main}

thrown hiba /home/u990052914/domains/novenyikonferencia.hu/public_html/staging/wp-content/plugins/wordpress-seo-premium/classes/premium-orphaned-post-filter.php fájlban a 188 sorban
Tamrat A. (woo-hc)
(@bisratlearn)

2 years, 5 months ago
Hi @manet2000ro

Orders from the past few weeks started to disappear from our woocommerce store randomly. They still show up at our payment processor szamlazz.hu. New orders come in, emails work.

From what I understand, you’ve been having trouble with orders disappearing randomly from your WooCommerce store, even though they’re still visible at your payment processor, szamlazz.hu.

Looking at the detailed system status report you shared, everything seems fine. However, I spotted two fatal errors tied to the Elementor Pro and WordPress SEO Premium plugins. These could be creating conflicts leading to your orders disappearing.

Here are some steps you can take:
1. Update all your plugins and themes: You’re currently on WooCommerce version 8.0.3, but version 8.1.1 is the latest. Updating to this version might fix the problem. Also, ensure all your other plugins and themes are updated to their most recent versions.
2. Deactivate and reactivate plugins: Consider deactivating the Elementor Pro and WordPress SEO Premium plugins, then see if the orders come back. If they do, reactivate the plugins one at a time to pinpoint the problematic one.
3. Check for plugin conflicts: Turn off all plugins except for WooCommerce and check if the issue continues. If it doesn’t, turn your plugins back on one by one until you find the conflicting one. Here’s a handy guide on how to test for conflicts: 👉 How to Test for Plugin and Theme Conflicts.
If you’ve tried all these and the problem persists, could you share more details? Specifically, any modifications you made to your site when the issue began, any error messages you’ve encountered, and if the missing orders share any similarities (e.g., same product, same payment method).

Thank you so much for your patience and cooperation! We’re here to help you get this sorted.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Orders missing’ is closed to new replies.