Orders
-
I can no longer add orders manually via Woo Commerce or WP Admin
The page I need help with: [log in to see the link]
-
Hi @angusmansfield sorry to hear you can’t add orders manually via the WP Admin dashboard. Is this after updating to WooCommerce 9.8.3 or is it unrelated to the recent update?
What happens when you try to do that? Do you see any error messages, does the site crash, or is it stuck loading forever?
If you could share screenshots of anything you see while experiencing this, it would be helpful.
Thanks!
Thanks for replying – but the add order function within WP Admin simply does not work any longer – when I save it does not create an order – there is no error message as such either. i don’t think its as a result of the latest upgrade but I am not sure
@angusmansfield thanks for the extra information, it would be helpful if you could share your System Status Report too.
Would you please also try disabling all plugins besides WooCommerce to see if it starts working again? If so, you could re-enable plugins one by one until it stops working and then we would know if the issue lies with a specific plugin.
Thanks!
Thanks again for replying – here is a copy of the system status report
Failed: 142
Oldest: 2023-02-15 02:45:48 +0000
Newest: 2025-04-21 14:43:49 +0100Pending: 15
Oldest: 2025-05-01 15:44:51 +0100
Newest: 2025-05-06 22:44:14 +0100 Status report informationGenerated at: 2025-05-01 13:24:18 +01:00
Hi there!
This is not the system status report we were expecting. It includes information such as:
- WooCommerce version and WordPress version
- Active theme and plugins
- Server environment details (PHP version, MySQL version, etc.)
- WooCommerce pages setup and template overrides
- Database settings
Could you please go to WooCommerce > Status > System Status, click on “Get system report”, copy all the information, and then paste it using https://pastebin.com/ or https://gist.github.com/? Once you share the link here, we’ll be able to assist you further.Also, just to confirm — have you tried running a conflict test as my colleague suggested earlier? That involves deactivating all plugins except WooCommerce and switching to a default theme like Storefront. Was your issue resolved after deactivating all the plugins? This helps us identify if the issue is being caused by a theme or plugin conflict.
Let us know how that goes!
System Status Report
### WordPress Environment ### WordPress address (URL): [Redacted] Site address (URL): [Redacted] WC Version: 9.8.3 Legacy REST API Package Version: ✔ 1.0.1 Action Scheduler Version: ✔ 3.9.2 Log Directory Writable: ✔ WP Version: ❌ 6.7.2 - There is a newer version of WordPress available (6.8.1) WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 520 MB PHP Time Limit: 120 PHP Max Input Vars: 5000 cURL Version: 8.12.1 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 5.5.5-10.6.21-MariaDB-cll-lve Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### [REDACTED] ### Post Type Counts ### amn_wpforms-lite: 1 attachment: 2267 custom_css: 1 elementor_library: 3 generate_page_header: 1 nav_menu_item: 9 page: 12 product: 952 revision: 211 shop_order: 474 shop_order_refund: 16 wpforms: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (13) ### All in One SEO: by All in One SEO Team – 4.8.1.1 Autoptimize: by Frank Goossens (futtta) – 3.1.10 Elementor: by Elementor.com – 3.19.0 GP Premium: by Tom Usborne – 1.4.3 Leverage Browser Caching: by Rinku Yadav – 2.2 PHP Compatibility Checker: by WP Engine – 1.6.1 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.23.16 WooCommerce Legacy REST API: by WooCommerce – 1.0.1 WooCommerce PayPal Payments: by WooCommerce – 2.5.2 (update to version 3.0.5 is available) WooCommerce: by Automattic – 9.8.3 WP Mail SMTP Pro: by WP Mail SMTP – 4.4.0 Smush: by WPMU DEV – 3.12.6 WPForms Lite: by WPForms – 1.8.6.4 ### Inactive Plugins (0) ### ### Settings ### Legacy API Enabled: ✔ Force SSL: ✔ Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### Logging ### Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 526 KB ### WC Pages ### Shop base: #259 - /shop/ Basket: #138 - /basket/ - Contains the woocommerce_cart shortcode Checkout: #139 - /checkout/ - Contains the woocommerce_checkout shortcode My account: #140 - /my-account/ - Contains the [woocommerce_my_account] shortcode Terms and conditions: #319 - /terms-and-conditions/ ### Theme ### Name: GeneratePress Version: 3.5.1 Author URL: https://tomusborne.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme Theme type: Classic theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: GB WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: ✔ PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Subscriptions Mode: Disabled ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner onboarding onboarding-tasks pattern-toolkit-full-composability product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions printful shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page launch-your-store add-to-cart-with-options-stepper-layout Disabled Features: product-data-views experimental-blocks coming-soon-newsletter-template minified-js product-pre-publish-modal settings async-product-editor-category-field product-editor-template-system use-wp-horizon blockified-add-to-cart Daily Cron: ✔ Next scheduled: 2025-05-02 09:38:41 +01:00 Options: ✔ Notes: 230 Onboarding: completed ### Action Scheduler ### Complete: 516 Oldest: 2025-03-31 23:14:29 +0100 Newest: 2025-05-01 16:53:01 +0100 Failed: 142 Oldest: 2023-02-15 02:45:48 +0000 Newest: 2025-04-21 14:43:49 +0100 Pending: 16 Oldest: 2025-05-01 16:53:18 +0100 Newest: 2025-05-06 22:44:14 +0100 ### Status report information ### Generated at: 2025-05-01 16:53:21 +01:00And could someone advise how to deactivate Plug Ins as has been suggested please ?
Here’s how to deactivate WordPress plugins:
- Go to WordPress admin -> Plugins -> Installed Plugins
- Select checkbox(s) next to plugin(s) to deactivate
- Choose “Deactivate” from the Bulk Actions dropdown
- Click “Apply”
- Alternatively, click “Deactivate” under individual plugin names
Please note that it’s probably best to do this in a staging environment as deactivating plugins will probably change how your site behaves. If you don’t have a staging site, then it may be best to do this during a low-traffic period for your site.
Once you’ve done the test you can reactivate them in the same way you deactivated them, jut choose “Activate” from the bulk actions dropdown.
Please let us know how it goes, thanks!
Ok I have found the Plug Ins and found there were some updates to be done – which I have left overnight but they are still running and have not been updated. There are 13 PlugIns in total and I now get an error message which reads:
“You have multiple WordPress image optimisation plugins installed. This may cause unpredictable behaviour while optimising your images, inaccurate reporting, or images to not display. For best results use only one image optimiser plugin at a time. These plugins may cause issues with Smush:”
The WooCommerce update appears to have gone through remotely but I am still not able to add an order Manually and I need to be able to – I could do this before with no issue
Ok I have found the Plug Ins and found there were some updates to be done – which I have left overnight but they are still running and have not been updated. There are 13 PlugIns in total and I now get an error message which reads:
“You have multiple WordPress image optimisation plugins installed. This may cause unpredictable behaviour while optimising your images, inaccurate reporting, or images to not display. For best results use only one image optimiser plugin at a time. These plugins may cause issues with Smush:”
The WooCommerce update appears to have gone through remotely but I am still not able to add an order Manually and I need to be able to – I could do this before with no issue
Hi @angusmansfield thanks for getting back to us
“You have multiple WordPress image optimisation plugins installed. This may cause unpredictable behaviour while optimising your images, inaccurate reporting, or images to not display. For best results use only one image optimiser plugin at a time. These plugins may cause issues with Smush:”
This does not seem related, although you may want to follow the advice on that notice.
As for the other plugins, have you had a chance to disable them one by one until you’re able to add orders manually again?
Thanks!
Ok I have deactivated all the Plug Ins apart from Woo Commerce as WP Admin does not allow me to deactivate that one ( I lose Woo Commerce as a result) and even though all the other Plug Ins have been deactivated I still cannot load an order Manually !
Hello angusmansfield,
Thank you for your reply.
I understand you’re unable to manually create an order even after deactivating all plugins except WooCommerce. I tested this on a default environment and couldn’t reproduce the issue, which suggests this is a site-specific issue.
Could you please record a video of the steps you’re taking to create the manual order and share it with me? I’d like to see if any visible clues could help identify the root cause. You may use any tool like awesomescreenshot.com or loom.com to record and share the video.
Looking forward to your response. 🙂
Is it not possible for someone to look at this remotely if I give access – last year I had the same issue and it was resolved by me paying someone to do exactly this under what I believe was called a White Glove facility?
Hi @angusmansfield,
I understand how frustrating it must be to run into this issue, especially when you were previously able to manually add orders without any trouble. I’ll do my best to guide you through the next steps so we can figure this out together.
To properly check if another plugin or your theme is causing the issue, we recommend running a full conflict test. This involves temporarily switching to a default WordPress theme (like Storefront or Twenty Twenty-Four) and deactivating all plugins except for WooCommerce. You can follow the step-by-step instructions in this support guide: https://woocommerce.com/document/how-to-test-for-conflicts/#deactivation-and-testing
I know this might feel a bit technical, but following those steps helps us rule out anything on your site that’s interfering with WooCommerce’s order creation process.
As for having someone access your site directly and troubleshoot this for you, we’re not able to offer that level of hands-on support here on the forum. However, you can reach out to one of our trusted partners, like WooExperts or Codeable, who specialize in this kind of support and can work with you one-on-one.
If you’re able to go through the conflict test, do let us know what you find out, especially if you discover a particular plugin is causing the issue. We’ll be happy to help further from there.
The topic ‘Orders’ is closed to new replies.
