Hi
Thank you for reaching out.
Were you using the User role condition in the rule and set it to Administrator only ? If so, can you disable the user role condition and check ?
Is it possible to send us the screenshots of the rule configuration via the Live Chat section at our website https://www.flycart.org/support
Happy to assist you with the issue.
Thanks
Ramesh
Hi,
It’s not a discount with user role.(no Pro version) just a 10% discount over 100 dollar.
I found what cause the issue. It worked before ..so
I tried older versions of woocommerce 3.6.4 it is not working!
also with 3.6.0 not working.
With woocommewrce version 3.5.8 it is working again !!!
i think you can test this yourself.
I tried only with woocommerce and this plugin , and doesn’t work with woocommerce versions => 3.6 !
Michel.
-
This reply was modified 6 years, 7 months ago by
michello50.
Thank you for letting us know Michel
Is it possible to provide a screenshot of the Woo Discount Rules -> Settings -> Cart rules tab ?
Have you set any value for the Discount identifier in the backend ?
If so, can you make it as one word and remove the spaces (both leading and trailing spaces) ?
There was a minor bug involving leading/trailing spaces in the recent version.
Let me know after you have tried it.
If the issue persists, please send us a support ticket via https://www.flycart.org/support
Thanks
Ramesh
Thanks
Ramesh
Here the screenshots.
https://outsidetheboxstyles.com/error/
last screenshots is with woocommerce 6.4 and last 5.8 (working)
removed spaces
Discount identifier in the backend
10%discountiforder>$100
but no succes.
Created a ticket.
Michel.
-
This reply was modified 6 years, 7 months ago by michello50.
-
This reply was modified 6 years, 7 months ago by michello50.
Hi
We have sent you an updated package via our helpdesk.
Can you please install it and see if that helped sorting out the issue?
The issue was not actually with the WooCommerce versions, but with the discount identifier field.
After installing the updated pack, please go to the settings and save the settings once.
Hi,
already tried without spaces no succes.
Now:
Deleted discount and plugin. installed new version.
ëven add new discount with no spaces in discount identifier field.
Still not working on 6.4 but working in 5.8.
what do you mean by : please go to the settings and save the settings once.
which settings?
Michel.
-
This reply was modified 6 years, 7 months ago by michello50.
Not sure what was the trick but got it working again with woocommerce 6.4…
Michel
Happy that you got it working. It probably due to the update 🙂
Let me mark the thread as resolved 🙂
Have a good day
Ramesh
