Thanks for reaching out! I’d love to help get to the bottom of this. Could you share a few details so I can investigate?
Are the leads showing up in your CRM, or is nothing being recorded at all?
Where are you seeing the “sample notification”? In your email, or somewhere in the dashboard?
What type of notification are you expecting (email, in-app, etc.), and which email address should be receiving it?
If possible, could you submit a test entry now and let me know the exact time? That way I can trace what’s happening on our end. You can share screenshots if that helps. You can create screenshots using something like Snipboard or Imgur and post the link here.
In the meantime, it’s worth checking your spam/junk folder just in case the notifications are landing there.
Thanks for the follow-up. We will need some more info to understand what’s happening in detail. It could be an known bug or a conflict.
There likely may be something else installed on the site that’s causing problems. Let’s go through the following troubleshooting steps to check for that:
Explain how the issue happens, step-by-step. This helps us if we cannot replicate your specific issue on our end. Feel free to attach a screenshot in your next reply if you think it can be useful to me.
Verify that all plugins are fully updated to the latest versions
Temporarily deactivate all plugins except Jetpack CRM and its extensions (if you have any activated) to see if there’s a plugin conflict. If the issue is resolved with all other plugins deactivated, you can reactivate plugins one by one to discover which plugin is causing the problem.
Clear your browser cache and cookies
Try a different browser
Check the PHP error logs on your web host server for any relevant errors. If you’re not sure how to check those logs, your web host can help you with that.
