Not working on mobile

  • Resolved pedropamn

    (@pedropamn)


    2 months ago

    I trigger a popup in a button, works fine on desktop, but is not working on mobile. The “Disable this popup on mobile devices” option is unchecked

    Appreciate any help

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Daniel Iser

    (@danieliser)

    2 months ago

    @pedropamn – More often than not it is related to your site using performance plugins and caching.

    Your logged in likely on the desktop, bypassing caching. On the mobile most often during testing your not logged in, getting an older version of the pages/popups.

    Try purging your sites cache.

    Hope that helps.

    Thread Starter pedropamn

    (@pedropamn)

    2 months ago

    I’m on desktop, but the button don’t trigger the popup when I resize the screen to mobile size, even using incognito mode and purging cache

    Plugin Author Daniel Iser

    (@danieliser)

    2 months ago

    How are you creating the button? How are you linking it to your popup?

    Do you have a link?

Viewing 3 replies - 1 through 3 (of 3 total)

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