Not Working

  • Resolved wellness9

    (@wellness9)


    8 months, 3 weeks ago

    I am using Easy Digital Download in WordPress plugin and I have a notification that “Easy Digital Downloads – Stripe Pro Payment Gateway Is Not Fully Activated!” “Activate your license key to receive important security and feature updates and remove application fees.” However on my WordPress site it says – “You’re using Easy Digital Downloads — no license needed. Enjoy!” But then I am being asked for a license key. This is very confusing. What’s going on here?

    • This topic was modified 8 months, 3 weeks ago by Jan Dembowski.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Mihai Joldis

    (@misulicus)

    8 months, 3 weeks ago

    Hi @wellness9

    Could you please, send in a support ticket with our team here https://easydigitaldownloads.com/support/ and we can take a closer look at things for you.

    Thread Starter wellness9

    (@wellness9)

    8 months, 3 weeks ago

    You’re using Easy Digital Downloads — no license needed. Enjoy! 

    To unlock more features, consider upgrading to Pro.

    As a valued EDD user you receive 50% off, automatically applied at checkout!

    Already purchased? Simply enter your license key to enable EDD (Pro).Verify License Key

    Why is this saying I don’t need a license, but it is asking for a License Key? As I said I got this from my WordPress plugin. I want to also want to do “giveaways” to my subscribers, not all digital material will have a monetary transaction.

    Plugin Author Chris Klosowski

    (@cklosows)

    8 months, 3 weeks ago

    @wellness9

    I do apologize for the confusion you are having.

    You mentioned that you are using Easy Digital Downloads and based on the message you are using the version downloaded from WordPress.org for free. Correct?

    You also mentioned that you seeing a message about our ‘Stripe Pro’ gateway, based on the message you are seeing of Easy Digital Downloads – Stripe Pro Payment Gateway Is Not Fully Activated!

    The reason that we previously asked you to contact us directly via email is because you mentioned this message from our Stripe Pro gateway which is a paid upgrade, and it is not permitted to provide support for paid addons here on WordPress.org, and your initial message elludes to the fact that you are attempting to use one of our paid addons.

    So please head to https://easydigitaldownloads.com/support, and below the chat window, click ‘No.’ for the “Was your question answered?” field. Then you can supply the necessary information to our team regarding the Stripe Pro Gateway, including the Site Health report which would give us some more insights into what’s happening with your site.

Viewing 3 replies - 1 through 3 (of 3 total)

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