not synching the WooCommerce fields , only user informations

I have a client site that is having the EXACT same issue. Going on at least a week of troubleshooting.

Tried all of the troubleshooting tips Brevo provided, i.e.
– Verified IP range was whitelisted
– Removed the Woocommerce integration from Brevo
– Deactivated and deleted the Brevo for Woocommerce plugin in the Woocom site.
– Cleared the cache
– Re-installed the Brevo for Woocommerce plugin and reactivated it
– Disabled JetPack just in case it may have been blocking the API
– From the Woocom > Brevo screen in WP site Clicked the “Connect Your Account” button
– On next screen clicked to “Allow Access” to the client’s Brevo acccount
– Clicked on Activate the Woocommerce integration in Brevo to connect the account
– Presents the another form with the site’s web address, consumerKey and ConsumerSectret fields and so I click Activate again
– Next screen shows a green checkmark stating the Woocommerce site is connected
– HOWEVER — I try sync contacts and get this message each time.
We could not process your request at this time. Wait a few minutes, then try again. You can check our status page for ongoing incidents or contact our support team.
– I can’t sync orders if the contacts won’t sync.

Tried this several times and even with the account owner.

Going to have to try disabling plugins one at a time to see if there is a conflict but I doubt it.

After seeing the reviews, I see it’s just not us having this same issue.

Has this plugin been tested with WC 10?

• This reply was modified 3 months, 3 weeks ago by jaxne. Reason: Wrong block in comment form