Hello, @alexls
Please, do the following steps:
1. Check the option “Complete deactivation”-> Save the plugin settings.
2. Deactivate and delete the plugin on the “Plugins” page in WordPress Dashboard.
3. Install the plugin from WordPress Catalog, then activate the plugin.
4. Proceed to the plugin setttings -> Enter the access key -> Save plugin settings.
Did it help?
If the issue persists, please open the web-browser console (Press F12) -> proceed to the plugin setttings -> enter the access key -> save plugin settings.
If there are any JavaScript errors in the web-browser console, please, create a ticket in our Support System and post the errors there:
https://cleantalk.org/my/support/open
Best regards.
Thread Starter
Alex L
(@alexls)
1 it doesn’t save settings
2 no-js errors
here are the requests and headers
option_page: cleantalk_settings
action: update
_wpnonce: 3e3a340ec4
_wp_http_referer: /wp-admin/options-general.php?page=cleantalk
cleantalk_settings[apikey]: zasanamapy5e
ct_admin_timezone: 2
cleantalk_settings[spam_firewall]: 1
cleantalk_settings[sfw__anti_flood]: 1
cleantalk_settings[sfw__anti_crawler]: 1
cleantalk_settings[registrations_test]: 1
cleantalk_settings[comments_test]: 1
cleantalk_settings[contact_forms_test]: 1
cleantalk_settings[general_contact_forms_test]: 1
cleantalk_settings[search_test]: 1
cleantalk_settings[check_external]: 0
cleantalk_settings[check_internal]: 0
cleantalk_settings[wc_checkout_test]: 1
cleantalk_settings[wc_register_from_order]: 1
cleantalk_settings[disable_comments__all]: 0
cleantalk_settings[bp_private_messages]: 1
cleantalk_settings[remove_old_spam]: 0
cleantalk_settings[remove_comments_links]: 0
cleantalk_settings[show_check_links]: 1
cleantalk_settings[manage_comments_on_public_page]: 0
cleantalk_settings[protect_logged_in]: 1
cleantalk_settings[check_comments_number]: 1
cleantalk_settings[use_ajax]: 1
cleantalk_settings[use_static_js_key]: -1
cleantalk_settings[general_postdata_test]: 0
cleantalk_settings[set_cookies]: 1
cleantalk_settings[set_cookies__sessions]: 0
cleantalk_settings[ssl_on]: 0
cleantalk_settings[use_buitin_http_api]: 1
cleantalk_settings[exclusions__urls]:
cleantalk_settings[exclusions__fields]:
cleantalk_settings[exclusions__roles][]: Administrator
cleantalk_settings[show_adminbar]: 1
cleantalk_settings[all_time_counter]: 0
cleantalk_settings[daily_counter]: 0
cleantalk_settings[sfw_counter]: 0
cleantalk_settings[store_urls]: 1
cleantalk_settings[store_urls__sessions]: 1
cleantalk_settings[comment_notify]: 1
cleantalk_settings[sfw__anti_crawler_ua]: 1
cleantalk_settings[sfw__anti_flood__view_limit]: 10
cleantalk_settings[dashboard_widget__show]: 1
cleantalk_settings[complete_deactivation]: 1
submit: save_changes
302 redirect
GET /wp-admin/options-general.php?page=cleantalk&settings-updated=true HTTP/1.1
page: cleantalk
settings-updated: true
Thread Starter
Alex L
(@alexls)
i cannot complete step 1 it does not save settings
after uninstalling and installing on a new one, saving still does not work
Hello,
Could you try to delete the plugin and then manually delete all cleantalk tables from the website database + cleantalk records from the wp_options table? Then clear the website cache and install the plugin again. Don’t forget to do a full backup before taking any action.
Did it help?
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
