Hi @evagamayun ,
This is C S Sultan – I am part of the Product Strategy team of WPFunnels and Mail Mint.
I personally looked into your case. You have been using our plugin for almost two years now (using the current license for about 8 months).
I apologize on behalf of the team for what happened and that we couldn’t identify the issue earlier. But today I ran some tests and managed to identify why it happened. It has already been assigned to a dev to start working on a fix.
Today, I would like to humbly request you to give us a chance to change your impression.
As you can see, we have tons of users actively using Mail Mint who have positive things to say about us. However, the issue you reported was a unique one, so it took us more time to find out the reason. But, I can assure you that this will be fixed immediately.
Normally, if a customer is unhappy, we are open to a refund or possible compensation if it falls under the right criteria.
So I want to request you to communicate with me on the matter so that I can make this right. And you can possibly become positive about us again, as you were at the beginning.
If you allow, I can get this fixed and give you the updated plugin, and make a way for you to test it and let you be sure that this won’t happen again (without actually annoying your subscribers).
I really want a chance to work with you on the matter to improve your feelings about our plugin.
Do let me know if it will be possible to give me a chance to fix this for you.
Thanks.
